Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Languages
Business Operations Expert
OfficeManager
Patricia Munyalo

Patricia Munyalo

Business Management
Everett,WA

Summary

Business Operations expert with a global perspective, adept at boosting efficiency using Lean Six Sigma. Skilled in strategic solution implementation to enhance customer satisfaction and overall performance. Thrives in ambiguity with a positive, results-oriented approach, and excels at performance assessment and optimizing productivity.

Overview

15
15
years of professional experience
4
4
Certificates
3
3
Languages

Work History

Senior Business Manager

Microsoft - AI Platform
3 2021 - Current

Spearheaded initiatives planning and management processes, enhancing global operational efficiency within the AI Platform Group. Achieved superior business reporting, designed innovative operations strategies, and executed key projects to empower the team’s projects. Drove significant efforts and managing a $75 million budget.

  • Optimized Operating Rhythm: Collaborated with the Chief of Staff in streamlining daily operations, including budget planning and comprehensive reporting.
  • Strategic Financial Management: Managed over 2000 employees and handled budgets, including a $54 million external resources budget and $21 million in discretionary spending.
  • University Recruiting Success: Led the University Recruiting program, hiring over 180 candidates annually, and improved risk management through data-driven decision-making.
  • Operational Efficiency Metrics: Optimized operational processes and streamlined workflows which resulted in enhanced operational excellence, driving overall business efficiency and agility.

Business Operations Associate

Bill And Melinda Gates Foundation
01.2016 - 03.2021

Managed the complete life cycle of projects, including approval, planning, execution, and closeout that ensured the achievement of planned deliverable on time and on budget.

  • Delivered Projects with Precision: Achieved on-time and on-budget completion rate for projects, including planning, execution, and closeout.
  • Solutions-Driven Approach: Reduced project conflicts through proactive issue management and solution implementation.
  • Enhanced Data Visualization: Collaborated with the MLE Data team to improve decision-making efficiency through Tableau projects.

Finance, Administration & IT Associate

WA Schools Risk Management Pool
06.2015 - 01.2016

Enhanced Productivity and maximized efficiency in Finance, Administration, and IT through Lean improvements, integration, and automation. Assisted the Finance Director with correspondence, reports, and vendor management.

  • Maximized Productivity: Increased efficiency through Lean process improvements, integration, and automation.
  • Restructured Processes: Standardized organizational processes, reducing work duplication through automation.
  • Enhanced Accountability & Compliance: Developed policies ensuring compliance with regulations and strengthened transparency within the organization.

Special Assistant to the GPSS President

University Of Washington
09.2012 - 06.2015

Leveraged and communicated data from various sources to enable smarter, informed decision-making. Interpreted complex trends for a wider audience.

  • Data-Driven Insights: Utilized data interpretation to improve organizational strategy alignment.
  • Innovative Research Methods: Designed surveys and focus groups, providing essential insights for Graduate School programs.
  • Enhanced Data Visualization: Increased data interpretation efficiency through quantitative analysis techniques.

Financial Aid & Registration Specialist

Whatcom Community College
01.2010 - 08.2012

Smooth Business Operations: Guaranteed efficient flow in multiple departments, conducting due diligence on student Federal Financial Aid and Registration forms.

  • Streamlined Information Access: Enhanced information accessibility through innovative systems like color coding and indexing.
  • Enhanced Department Efficiency: Reduced redundancies, saving departmental time in awarding student aid.
  • Empowered Student Understanding: Assisted with complex Financial Aid and Admissions regulations, reducing student inquiries.

Associate Finance and Administration Officer

Higher Life Foundation
6 2003 - 2 2008

Worked with Finance & Administration Manager on operations, planning, and project execution. Coordinated meetings, tracked budgets, and supervised seven personnel.

  • Cost Efficiency Achievement: Cut supply costs through optimized supply request processes.
  • Risk & Efficiency Assessment: Enhanced business efficiency by reviewing operational, financial, and technology processes.
  • Project Management Excellence: Supervised building renovations and staff relocation, completing projects under budget.

Education

MBA: Project Management 

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B.A. International Business and Development Studies 

Skills

Strategic Planning

Software

Power Automate

Microsoft Visio 

SharePoint Lists

SharePoint sites

Microsoft Teams 

Microsoft Project             

Microsoft Office Suite

Microsoft Dynamics CRM

Power BI

Microsoft OneNote

Microsoft Forms

Certification

Real Estate Broker License

Timeline

Business Operations Associate

Bill And Melinda Gates Foundation
01.2016 - 03.2021

Finance, Administration & IT Associate

WA Schools Risk Management Pool
06.2015 - 01.2016

Special Assistant to the GPSS President

University Of Washington
09.2012 - 06.2015

Financial Aid & Registration Specialist

Whatcom Community College
01.2010 - 08.2012

Senior Business Manager

Microsoft - AI Platform
3 2021 - Current

Associate Finance and Administration Officer

Higher Life Foundation
6 2003 - 2 2008

MBA: Project Management 

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B.A. International Business and Development Studies 

Languages

Excellent
Excellent
Basic

Business Operations Expert

Project Management

Business Operations

Process Optimization

Operational Excellence

Business and Data Analytics

Patricia MunyaloBusiness Management