Patricia Munoz
Brownsville,TX
Summary
Proven track record in enhancing customer satisfaction and profitability at Ezpawn, leveraging strong negotiation skills and cash flow management. Excelled in team collaboration and effective communication, significantly contributing to business growth. Demonstrated expertise in appraisal and loan processing, achieving high levels of customer loyalty and repeat business. Pawn Broker successful at writing loan contracts, monitoring progress and selling merchandise. Works with customers to facilitate repayment of loan amounts. Talented in valuing items correctly for optimal returns. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level pawnbroker position. Ready to help team achieve company goals.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
9
9
years of professional experience
Work History
Pawnbroker
Ezpawn
11.2021 - 10.2023
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Made loans on [Type] items after closely inspecting item values, collecting payments or tangible property as collateral.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Complied with local, state and federal laws in reviewing identification.
- Checked, organized and displayed inventory attractively to promote patron interest.
- Managed inventory by accurately documenting transactions, tracking item status, and conducting regular audits to maintain accurate records.
- Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
- Resolved customer disputes tactfully and professionally to maintain positive customer experiences.
- Handled over [Number] daily payments, always giving receipts and explaining policies to maintain excellent customer satisfaction.
- Organized store shelves to display most attractive inventory.
- Welcomed customers to shop and offered to answer questions on merchandise.
- Greeted incoming customers and offered to evaluate and assess items for appraisal.
- Conducted thorough research on unfamiliar items to determine appropriate pricing based on historical data and current market trends.
- Organized stock overflow room and moved stock to show room when space was available.
- Enhanced customer satisfaction by providing efficient and knowledgeable service in evaluating items for pawn or sale.
- Accurately and tactfully collected loan payments from customers, collecting payments daily and keeping detailed track in Ezpawn's software.
- Built relationships with customers and community to promote long term business growth.
- Informed customers of promotions to increase sales productivity and volume.
Furniture Sales Associate
Furniture Place
05.2019 - 11.2021
- Handled sales transactions efficiently, ensuring accurate pricing and payment processing.
- Demonstrated strong product knowledge, enabling customers to make informed purchasing decisions that enhanced their overall satisfaction.
- Contributed to a positive and welcoming store environment through excellent customer service skills.
- Built strong relationships with clients, resulting in repeat business and a loyal customer base.
- Increased store revenue by effectively upselling furniture and accessory items to customers.
- Managed inventory levels to ensure adequate stock availability for customer needs while minimizing excess inventory costs.
- Updated customers on scheduled deliveries of furniture to homes.
- Coordinated delivery schedules with warehouse staff and third-party carriers to ensure prompt and accurate order fulfillment for customers.
- Followed up with clients after installation and delivery to gauge customer satisfaction.
- Effectively resolved customer complaints or issues related to product quality or delivery delays, maintaining high levels of satisfaction.
- Cultivated relationships with vendors and distributors to negotiate best available prices.
- Provided training and mentorship to new sales associates, sharing best practices and fostering a collaborative team environment.
- Researched furniture materials and suggested pieces to clients based on budget and want.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Call Center Agent
Teleperformance USA
01.2019 - 03.2019
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Participated in ongoing training sessions to stay updated on company policies and procedures, ensuring the highest quality of service for clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with team members to share best practices, resulting in improved overall department performance.
Receptionist Clerk
K & S Credit Repair
03.2015 - 05.2018
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Safeguarded sensitive information by adhering to strict confidentiality protocols regarding client records and personnel files.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Confirmed appointments, communicated with clients, and updated client records.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained a welcoming environment for visitors with a clean, organized reception area.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Ensured effective communication within the organization through timely distribution of messages and faxes.
- Supported administrative staff with accurate data entry, filing, and document management tasks.
- Boosted company image by providing friendly, professional service to all clients and customers.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Updated company database regularly, ensuring accurate contact information was available for internal use and external communications efforts.
- Streamlined office operations by managing efficient scheduling and appointment coordination.
- Improved efficiency in handling phone calls by implementing an effective call routing system.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new clients and securing paperwork completion.
- Scheduled office meetings and client appointments for staff teams.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Collected daily payments, processed transactions and updated relevant records.
Education
Cosmetology Licence - Cosmetology
Southern Careers Institute
Brownsville, TX06.2011
High School Diploma -
James Pace High Chool
Brownsville, TX05.2008
Skills
Cash Flow Management
Effective communicator
Teamwork orientation
Appraisal Knowledge
Documentation skills
Business knowledge
Loan Processing
Negotiation
Loan writing
Loan paperwork
Cash Handling
Opening and closing procedures
Languages
Spanish
Full Professional
Timeline
Pawnbroker
Ezpawn
11.2021 - 10.2023
Furniture Sales Associate
Furniture Place
05.2019 - 11.2021
Call Center Agent
Teleperformance USA
01.2019 - 03.2019
Receptionist Clerk
K & S Credit Repair
03.2015 - 05.2018
Cosmetology Licence - Cosmetology
Southern Careers Institute
High School Diploma -
James Pace High Chool
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