Patricia Murchison
Wetumpka,AL
Summary
Accomplished Senior Administrator at Kemper Life, adept in office management and process improvements, enhanced organizational efficiency by implementing strategic systems. Excelled in team collaboration and decision-making, securing cost-effective vendor contracts and fostering a positive work environment. Achieved a significant increase in productivity through effective leadership and customer service excellence. Accomplished Senior Administrator enthusiastic about supporting the needs of departments, offices and leadership with abilities in streamlining processes and managing clerical tasks. Key strengths include relationship building, communication and organization of plans, people and materials. Ready to apply 25 years of experience to challenging new role with room for advancement. Efficient Senior Administrator successful at driving improvements to operations by leveraging strong organizational, planning and problem-solving abilities. Analytical and methodical professional with over 30 years of experience in Life Insurance. Knowledgeable Senior Administrator versed in document coordination, inventory management and project logistics. Detail-oriented and organized team leader focused on maximizing productivity and improving processes. Offering 30 years of progressive experience.
Overview
24
24
years of professional experience
Work History
Senior Administrator
Kemper Life
12.1999 - Current
- Kept office operations running smoothly by providing effective leadership and administrative skills.
- Supported executive leadership through calendar management, travel coordination, correspondence drafting, meeting preparation, among other tasks.
- Served as a key point of contact between management and employees, addressing concerns promptly and professionally to maintain a positive work environment.
- Collaborated with cross-functional teams to develop strategies for organizational growth, leading to increased efficiency and profitability.
- Managed inventory and procurement processes, ensuring that necessary supplies were always available while minimizing costs.
- Established strong relationships with vendors and suppliers, negotiating favorable contracts to secure cost-effective services for the company.
- Responded to, researched and resolved issues from internal staff, external departments and customers.
- Created detailed reports on departmental performance metrics that provided valuable insights into areas requiring improvement or further investment.
- Streamlined administrative processes by implementing efficient systems and procedures, resulting in increased productivity.
- Managed a team of junior administrators, providing guidance and support to ensure high levels of performance and job satisfaction.
- Delegated tasks, monitored compliance and implemented performance improvement plans.
- Organized office space optimally to maintain a professional and efficient working environment for all employees.
- Provided exceptional customer service as the first point of contact for clients, resolving issues promptly and maintaining strong relationships with key stakeholders.
- Managed quality and accuracy of documents, and coordinated movements between different personnel and departments.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
High School Diploma -
Pensacola High School
Pensacola, FL05.1978
Skills
- Office Management
- Process Improvements
- Recordkeeping requirements
- Systems Management
- Customer Service
- Attention to Detail
- Team Collaboration
- Decision-Making
- MS Office
- Executive Support
- Administrative Support
- Office Administration
Timeline
Senior Administrator
Kemper Life
12.1999 - Current
High School Diploma -
Pensacola High School
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