PATRICIA MURRAY
Scotchtown,NY
Summary
Highlight of Qualifications: Over 20 years of varied Supervisory Experience in fast paced, high pressured environments ranging from the hospitality industry & retail to financial industries Proven track record of troubleshooting, problem resolution, change implementation, training, team leadership, staff scheduling/management, Inventory & Ordering along with constantly meeting deadlines and exceeding expectations Familiar with Active Directory user roles & Permissions, Security Management, Foxtrot Scripting, Mass Updates, Data Analysis, Query Building, Fiserv Signature SME, Fiserv Core Applications, File Maintenance, Application Upgrades & Testing Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Quality Control Administrator
Orange Bank & Trust
01.2023 - Current
- · Perform job duties in a manner in which all deliverables meet SLAs; ensuring all procedures are adhered to.
- · As assigned, review loan files and documents to facilitate proper completion as it relates to payment calculations, disbursements, escrow, loan boarding, policies, procedures and regulations.
- · Create tracking items for approved Post-Closing Exceptions regarding note policy exceptions, and regulatory compliance exceptions.
- · Assist Manager for all loan operation preparation for periodic audits and loan review as required.
- · Maintain the Bank's Credit File document repository and all procedures and processes related to them.
- · Manages the process for tracking and receipt of recorded instruments as well as File Maintenance and New Loan Reports.
- · Maintains a professional, collaborative, courteous and respectful manner and provides high quality service to all clients.
- · Increased customer satisfaction through adherence to quality standards and customer requirements
- Evaluate quality problems and perform assessments to identify and resolve issues
- Managed and archived quality documentation and participated in internal and external quality audits.
IT Applications Analyst
Sterling National Bank
01.2015 - 05.2023
- Using industry best practices (ITIL) to manage ServiceNow requests, incidents and change management initiatives by providing technical support for over 100 applications
- Utilize Foxtrot skills as a Certified Expert to create and run automations to core applications
- Create and update knowledgebase articles to share technical processes with team
- Internal user support, onboarding, offboarding, and access requests for specified applications
- Fiserv Signature SME for security access templates; adding/removing functions/menu access on group level hierarchy.
- Resolved problems, improved operations and provided exceptional service.
- Self-motivated, with a strong sense of personal responsibility
- Cultivated interpersonal skills by building positive relationships with others.
- Adaptable and proficient in learning new concepts quickly and efficiently
- Skilled at working independently and collaboratively in a team environment.
Supervisor of Staff, Restaurant
Blue Roof Tapas Bear Mountain Inn
01.2013 - 01.2016
- Setup new logins, manage employee permissions, tills, and cash limits within POS system
- Troubleshoot login issues and balance batch transmissions for end of day processing
- Routinely support other areas as requested; resolve POS computer related issues, assist with complex telephone inquiries, approve financial transactions for staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Led and directed team members on effective methods, operations, and procedures.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maximized quality assurance by completing frequent line checks.
Supervisor
Lucky Jeans
01.2012 - 01.2013
- Establish procedures, train over a dozen users on policies and audit all security practices.
- Generate & review reports and operational records to project sales and determine profitability.
- Manage training of all incoming sales team members accordingly
- Resolve all customer requests, inquiries, and complaints promptly & courteously.
- Oversee & prepare for all external audits & served as key point of contact.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Education
High School Diploma -
Kings Park Sr. High School
Kings Park, NY06.1984
Skills
- Continuous Improvement Process
- Problem-Solving Ability
- Quality Standard Management
- Client Rapport-Building
- Inventory Audits
- Six Sigma Green Belt
- Change Management Process
- External Audit Support
- Excellent Researching Skills
- Familiarity with Quality Standards
- Work Process Streamlining
- Production Monitoring
- Quality Assurance
- Guest Relations
Certification
Enable Soft Foxtrot Academy – Foxtrot Certified Expert, Lean Six Sigma – Green Belt certifiedPage | 3
Timeline
Quality Control Administrator
Orange Bank & Trust
01.2023 - Current
IT Applications Analyst
Sterling National Bank
01.2015 - 05.2023
Supervisor of Staff, Restaurant
Blue Roof Tapas Bear Mountain Inn
01.2013 - 01.2016
Supervisor
Lucky Jeans
01.2012 - 01.2013
High School Diploma -
Kings Park Sr. High School
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