Patricia Murray
Fort Plain,NY
Summary
Authorized to work in the US for any employer
Overview
44
44
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Hill & Markes
06.2022 - Current
- Managed customer inquiries to ensure timely and accurate resolution.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Resolved complex customer issues, promoting satisfaction and loyalty.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
CES CRM DATA SPECIALIST/CXAIII/CRR
AmeriGas Propane
03.2013 - 04.2022
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
- Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
- Extracted, imported and exported case data into various database applications.
- Created reports and audited charts to maintain concise records.
- Identified system and account issues to quickly and accurately resolve.
- Audited data regularly to guarantee data integrity and quality.
- Corrected data errors and entered missing information into new data parcels being processed for clients, maintaining compliance with guidelines.
Communications Representative
Bassett Hospital
01.2012 - 01.2013
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Maintained strong call control and quickly worked through scripts to address problems.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Accurately documented calls and caller information and made updates to data.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Customer Service/Service Assistant
MarketForce Information
01.2008 - 01.2012
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Scheduled and confirmed appointments.
Teacher
Mohawk Valley Christian Academy
08.1990 - 08.2008
- Built and strengthened positive relationships with students, parents and teaching staff.
- Differentiated instruction according to student skill level.
- Established and enforced rules for behavior and procedures to maintain order among students.
Teacher
Harmony Christian School
01.1982 - 01.1990
- Built and strengthened positive relationships with students, parents and teaching staff.
- Differentiated instruction according to student skill level.
- Established and enforced rules for behavior and procedures to maintain order among students.
Education
MA - Educational Administration
Pensacola Christian School
Pensacola, FL01.1988
BA - Elementary Education
Eastern University
Saint Davids, PA01.1982
Skills
- Organizational Skills
- Data Management
- Active Listening
- Training & Development
- Working Collaboratively
- People Skills
- Computer Skills
- Customer Service
- Reliable and Trustworthy
- Work Ethic
- Friendly, Positive Attitude
Certification
10+ years)
Customer Service (10+ years)
Data Entry (10+ years)
Timeline
Customer Service Representative
Hill & Markes
06.2022 - Current
CES CRM DATA SPECIALIST/CXAIII/CRR
AmeriGas Propane
03.2013 - 04.2022
Communications Representative
Bassett Hospital
01.2012 - 01.2013
Customer Service/Service Assistant
MarketForce Information
01.2008 - 01.2012
Teacher
Mohawk Valley Christian Academy
08.1990 - 08.2008
Teacher
Harmony Christian School
01.1982 - 01.1990
BA - Elementary Education
Eastern University
MA - Educational Administration
Pensacola Christian School