Summary
Overview
Work History
Education
Skills
Timeline
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PATRICIA NELSON

Berry Creek, California,United States of America

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

37
37
years of professional experience

Work History

Frontend Manager, Office Manager, Liquor Manager, Pricing Manager

Keith's Market IGA
05.2018 - 01.2024
  • Supervise and train cashiers
  • Supervise and train pricing team
  • Supervise grocery clerks
  • Liquor Manager
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Order Liquor and Wine
  • Order Grocery
  • Enter all new items into POS
  • WIC Coordinator
  • Payroll
  • HR
  • Data Entry
  • Pricing
  • AR/AP
  • Office Manager
  • Personnel Manager
  • Proficient in Word, Office
  • Quickbooks
  • Intuit Payroll
  • Excel, Encor
  • Some experience with html and css coding
  • Customer Service
  • Certified as Manager for Food Handlers.
  • Cash Office
  • Deposits

Vice Chairperson Covelo Volunteer Fire Dept Auxiliary

Covelo Volunteer Fire Dept
07.2015 - 11.2023
  • Conduct meetings as necessary
  • Contact other members as necessary
  • Prepare meals for Volunteer Firefighters and Ambulance crew during emergency situations
  • Organize fundraisers to raise money to buy equipment and pay bills for CVFD
  • Collect, set up and distribute items to community members as needed for emergency situations
  • Help organize the Fire station when needed for emergency triage/shelter during emergencies
  • Help provide any other back up support volunteer Firefighters and Ambulance crew needs.
  • Collaborated with executive team members to develop long-term strategies for growth and expansion.
  • Guided department heads in setting goals and objectives, aligning them with organizational priorities.

Office Manager/General Manager

Water Tank 1
02.2013 - 05.2018
  • Supervise manufacturing of water tanks
  • Supervise all work crews
  • Order all Materials
  • Customer Service
  • Oversaw all Wholesales
  • Deliveries
  • Book keeping
  • AR/AP
  • Payroll
  • Personnel Manager/HR
  • Quikbooks, Intuit, Excel, Word, Office
  • Advertising.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Managed office operations while scheduling appointments for department managers.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Coordinated special projects and managed schedules.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Controlled finances to lower costs and keep business operating within budget.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Reported to senior management on organizational performance and progress toward goals.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
  • Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
  • Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Developed and implemented strategies to increase sales and profitability.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reported issues to higher management with great detail.

Owner/Artisan

Do-Hickies & Thing-a-Majigs
03.2003 - 12.2017
  • I crafted, marketed and sold handmade items on the internet
  • Used html and css coding to create my web pages.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Chair person /Board member EEL River Charter School Board

Eel River Charter School
08.2008 - 06.2011
  • I started out as Parent Rep, continued on to become Vice Chair Person and finally Chair Person
  • I was responsible for being knowledgeable of the California Board of Education Rules and Regulations, writing budget proposals, Hiring and Terminating Teaching staff, discipline of students.
  • Planned and oversaw meetings in accordance with governing documents.
  • Maintained impartiality and objectivity during meetings and decision-making.
  • Represented the organization at public events, advocating for its mission and values in the community.
  • Collaborated with executive leadership to develop annual performance reviews for employees.
  • Managed conflict resolution among board members, fostering a positive working environment.
  • Strengthened internal controls through periodic audits of financial records, thereby improving overall fiscal responsibility.
  • Oversaw financial management, ensuring responsible budgeting and resource allocation.
  • Reviewed policies and procedures to ensure compliance with relevant laws and regulations.
  • Mentored new board members, providing guidance on roles, responsibilities, and expectations of the position.
  • Directed fundraising efforts, securing grants and donations for key projects and programs.
  • Enhanced board communication by implementing a structured meeting agenda and minutes system.
  • Planned recruitment and renewals of designated committees.
  • Led the recruitment process for new board members, selecting candidates who aligned with the organization''s vision and objectives.

CNA

Several Long Term Healthcare Facilities
06.1987 - 01.1998
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
  • Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
  • Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
  • Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.

Education

Other - Computer Science

Mendocino College
Ukiah, California
06.2001

High school or equivalent - General Education

Pierce High School
Arbuckle, California
06.1987

No Degree - Certified Nursing Assistant

Colusa County ROP
Colusa California
07.1987

Skills

  • Customer Service - 10 years
  • Book keeping - 10 years
  • Data Entry - 4 years
  • Sales - 10 years
  • Computer literacy - 10 years
  • Time Management - 10 years
  • Written and Oral communtication - 10 years
  • Being able to keep a level head and team leader during crisis situation - 10 years
  • Organization skills - 10 years
  • Typing - 10 years
  • Proficient in Word, Excel, Office, Encor, Intuit, Quikbooks - 10 years
  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management
  • Strategic Planning
  • Operations Management
  • Project Management
  • Cross-Functional Teamwork
  • Customer Relationship Management (CRM)
  • Performance Management
  • Sales Techniques
  • Staff Development
  • Policy Implementation
  • Sales management
  • Product Management
  • Budget Control
  • Business Planning
  • Key Performance Indicators
  • Expectation setting
  • Expense Tracking
  • Brand Management
  • Teamwork and Collaboration
  • Customer Service
  • Decision-Making
  • Computer Skills
  • Problem Resolution
  • Work Planning and Prioritization
  • Managing Operations and Efficiency
  • Customer Relationship Management
  • Task Delegation
  • Staff Training
  • Goal Setting
  • Professional and Courteous
  • Documentation And Reporting
  • Negotiation and Conflict Resolution
  • MS Office
  • Good Judgment
  • Interpersonal Relations
  • Schedule Management
  • Administration and Reporting
  • Typing

Timeline

Frontend Manager, Office Manager, Liquor Manager, Pricing Manager

Keith's Market IGA
05.2018 - 01.2024

Vice Chairperson Covelo Volunteer Fire Dept Auxiliary

Covelo Volunteer Fire Dept
07.2015 - 11.2023

Office Manager/General Manager

Water Tank 1
02.2013 - 05.2018

Chair person /Board member EEL River Charter School Board

Eel River Charter School
08.2008 - 06.2011

Owner/Artisan

Do-Hickies & Thing-a-Majigs
03.2003 - 12.2017

CNA

Several Long Term Healthcare Facilities
06.1987 - 01.1998

Other - Computer Science

Mendocino College

High school or equivalent - General Education

Pierce High School

No Degree - Certified Nursing Assistant

Colusa County ROP

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PATRICIA NELSON