Summary
Overview
Work History
Education
Skills
Timeline
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Patricia Nelson

Patricia Nelson

Round Rock,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience

Work History

Service Advisor/ Operations Manager

Christian Bros Automotive
04.2023 - Current
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Promptly responded to inquiries and requests from prospective customers.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Trained staff on operating procedures and company services.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Trained new personnel regarding company operations, policies and services.

Customer Service Representative

Christian Bros Automotive
09.2022 - 03.2023
  • Responded to customer requests for products, services, and company information.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promptly responded to inquiries and requests from prospective customers.
  • Cross-trained and provided backup support for organizational leadership.

General Manager

Hooters of America, LLC
03.2013 - 02.2023
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Assisted in recruiting, hiring and training of team members.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Education

High School Diploma -

Highland Springs High School
Highland Springs Va

Skills

  • Vehicle assessment
  • Bill preparation
  • Service scheduling
  • Customer relationship management
  • Client rapport
  • Strong work ethic
  • Records maintenance
  • Excellent communication
  • Records management
  • Conflict resolution
  • Reporting and documentation
  • Workflow management
  • Multitasking and organization

Timeline

Service Advisor/ Operations Manager

Christian Bros Automotive
04.2023 - Current

Customer Service Representative

Christian Bros Automotive
09.2022 - 03.2023

General Manager

Hooters of America, LLC
03.2013 - 02.2023

High School Diploma -

Highland Springs High School

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Patricia Nelson