Patricia Nenofff
Cadiz,KY
Summary
Dedicated professional with extensive experience in client onboarding and relationship management. Proven track record of enhancing service delivery and stakeholder engagement through strong communication skills. Committed to achieving high levels of client satisfaction and fostering long-term relationships.
Overview
24
24
years of professional experience
Work History
Client Engagement Manager
Blue Cross Blue Shield Michigan
Detroit, MI
05.2001 - 04.2025
- Facilitated client onboarding for new healthcare plans and services.
- Managed client inquiries, resolving issues promptly to maintain satisfaction.
- Conducted regular follow-ups to ensure client satisfaction with provided services.
- Strengthened relationships with key stakeholders through proactive engagement initiatives.
- Collaborated with internal teams to enhance client communication strategies.
- Coordinated meetings between clients and account management teams for service reviews.
- Developed training materials to assist clients in navigating health insurance options.
- Maintained accurate records of all customer interactions and communications throughout engagements.
Education
High School Diploma -
Jenison High School
06-1978
Skills
- Client onboarding
- Health insurance expertise
- Client satisfaction
- Customer engagement strategies
- Training materials
- Partner liaison
- Verbal communication skills
- Stakeholder engagement
Timeline
Client Engagement Manager
Blue Cross Blue Shield Michigan
05.2001 - 04.2025
High School Diploma -
Jenison High School