Patricia Netherton

Cigna Supplemental Health Solutions, work from home

• Duties include taking incoming calls for claim intake, claim status, portability information and payments, as well as Open enrollment policy questions
• Supplemental Benefits is high volume of data entry requiring attention to detail and accuracy
• I use multiple screens to effectively and efficiently move through up to 15 different claimant and client information management systems
• Concierge Back Office Project:
• In December of 2023 I was tasked with assisting Concierge back office. Assisted in the development and implementation of job and standards.
• Concierge requests were member complaints regarding policies and claims. Reach out as liaison between members and back office to timely answer inquiries and relay information to claim's advocates or processing departments.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

Customer service/reservation/planner

• Inbound remote calls
• Responsible for assisting clients with booking reservations at high end resorts
• Provided clients with insight and assistance for multiple aspects of their trip

Program specialist

• Technical support for satellite provider
• Technical escalations support

• Worked with software conversion team-Date Entry and analysis of data
• Accounts Receivable B2B
• Daily, weekly, monthly reports
• Reconciliation of Fleet cards