PATRICIA NEVRIVY
Bend,OR
Summary
Compassionate and warm approach with a strong commitment to service excellence. Robust background in hospitality, wellness, and customer care. Expertise in crafting welcoming experiences, enhancing team operations, and fostering genuine connections with guests. Collaborative team player dedicated to creating an environment where individuals feel comfortable, cared for, and supported through personalized assistance, transport services, and exceptional guest care. Passion for helping others drives a consistent focus on delivering outstanding service and building lasting relationships.
Overview
9
9
years of professional experience
Work History
CERTIFIED MASSAGE THERAPIST & RETREAT SUPPORT
AroHa Wellness Retreat
06.2019 - 09.2022
- Increased repeat clientele by maintaining strong communication skills and building rapport with clients.
- Guided guests on nature walks and hikes, sharing insights about the local area, mountains, and natural environment.
- Managed bookings, transportation coordination, and guest inquiries with warmth and professionalism.
- Collaborated with teams to maintain seamless day-to-day operations in high-end hospitality environments.
- Delivered therapeutic massages for pain relief, relaxation, and overall wellness using various techniques such as deep tissue, sports massages and Reiki sessions.
CERTIFIED MASSAGE THERAPIST
Awaken Therapeutic Massage
01.2018 - 09.2022
- Worked on a contractual basis for a range of high end business and luxury establishments as Matakauri Lodge and Indulge Mobile Massage along with my own personal business.
- Performed therapies including: Deep Tissue, Reflexology, Facial/body treatments, and healing treatments.
- Built strong client relationships that increased satisfaction and return visits.
MASSAGE/BEAUTY THERAPIST
Body Sanctum
11.2017 - 05.2019
- Delivered a wide range of therapeutic services including deep tissue massage, relaxation massage, holistic healing treatments, as well as facial and body therapies, both in-studio and via mobile bookings.
MASSAGE/BEAUTY THERAPIST
Spring Spa
09.2016 - 11.2017
- Performed a range of therapies including: deep tissue massage, relaxation massage, reflexology and reiki.
- Assisted in managing staff, providing assistance where needed to ensure efficient running of the business.
- Managed front desk operations, processed payments, opened and closed the spa, and completed daily cash reconciliations.
DEPARTURE MANAGER
Aelia Duty Free
11.2015 - 03.2016
- Oversaw daily store operations by scheduling and assigning staff, and following up to ensure performance standards were met.
- Led and supported team members through coaching, counseling, performance monitoring, and formal evaluations.
- Built strong relationships with current and prospective customers to identify needs and enhance overall customer satisfaction.
- Maintained the store’s operational stability, brand standards, and positive reputation.
- Collaborated with the team to achieve business goals and supported additional operational needs as required.
RETAIL SALES OPERATIONS
Style & Grace
09.2013 - 03.2014
- Managed invoicing and billing processes, monitored and maintained inventory levels, and ensured the store was consistently organized and fully prepared to serve customers.
- Increased customer satisfaction by delivering exceptional service and promptly resolving customer inquiries and concerns.
Education
VTCT Level 3 Diploma - Complementary Therapies
Bali Bisa International Spa Academy
Bali, Indonesia01.2015
Intensive English Course - undefined
Language International
Christchurch, New Zealand01.2012
Bachelor of Journalism - undefined
Universidade Nove De Julho
São Paulo, Brazil01.2010
Skills
- Wellness Programs
- Customer and Guest Service
- Excellent Communication & People Skills
- Resort & Hospitality Operations
- Time Management & Reliability
- Relationship Building
- Driving Guests / Transport Coordination
- Bilingual Sales Representative
PERSONAL INFORMATION
- Visa Status: U.S Work Authorization Held
- New Zealand & Brazilian Citizen
Timeline
CERTIFIED MASSAGE THERAPIST & RETREAT SUPPORT
AroHa Wellness Retreat
06.2019 - 09.2022
CERTIFIED MASSAGE THERAPIST
Awaken Therapeutic Massage
01.2018 - 09.2022
MASSAGE/BEAUTY THERAPIST
Body Sanctum
11.2017 - 05.2019
MASSAGE/BEAUTY THERAPIST
Spring Spa
09.2016 - 11.2017
DEPARTURE MANAGER
Aelia Duty Free
11.2015 - 03.2016
RETAIL SALES OPERATIONS
Style & Grace
09.2013 - 03.2014
Intensive English Course - undefined
Language International
Bachelor of Journalism - undefined
Universidade Nove De Julho
VTCT Level 3 Diploma - Complementary Therapies
Bali Bisa International Spa Academy