Patricia Newton
Globe,AZ
Summary
Focused [Job Title] with advanced knowledge of administrative and clinical procedures. Supports efficient patient flows by keeping rooms ready, charts prepared and problems handled. Skilled in completing in-office tests and routine blood draws. Organized Back Office Medical Assistant bringing experience in [Type] offices. Anticipates provider needs and handles routine tasks such as supply restocking without being asked. Efficient in managing records, assisting with procedures and backing up front office staff. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level manager position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
31
31
years of professional experience
1
1
Certificate
30
30
Personal Management Specialist
Work History
Front/Back Office Medical Assistant
Summit Medical Center
06.2009 - 08.2014
- Enhanced patient satisfaction by efficiently managing medical records and updating patient information.
- Streamlined back office operations for increased efficiency by implementing new organizational systems.
- Assisted physicians with medical procedures, ensuring high-quality patient care and safety.
- Optimized appointment scheduling to reduce wait times and maximize physician availability.
- Facilitated insurance claim processing by accurately verifying coverage and submitting necessary documentation.
- Promoted a welcoming atmosphere for patients through exceptional customer service skills and professional demeanor.
- Supported practice growth with timely follow-up calls to patients, improving retention rates and overall satisfaction.
- Ensured compliance with HIPAA regulations through meticulous handling of sensitive patient information.
- Expedited referrals to specialists by coordinating appointments, sharing pertinent medical history, and obtaining necessary authorizations from insurance providers.
- Supported positive teamwork within the healthcare team through clear communication, active listening, and constructive feedback.
- Created new patient charts and scanned documentation before and after appointments into EHR system.
- Ordered prescription refills on behalf of existing office patients.
- Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
- Transmitted paperwork between providers and insurance companies to facilitate billing.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Taught patients about medications, procedures, and care plan instructions.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Measured patient pulse oximetry.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Implemented care and efficiency improvements to support and enhance office operations.
Front Office Manager
Casa Grande Surgical Center
07.2011 - 06.2013
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Personal Specialist
US Army
03.1983 - 07.1994
- Delivered informative presentations on various topics to increase soldier knowledge and confidence in decisionmaking.
- Developed strategic initiatives to attract new soldiers and expand the Armies reach.
- Stayed current on armed forces trends ensuring soldiers received up-to-date information and recommendations relevant to their unique situations.
- Mentored incoming soldiers, sharing expertise and best practices for successful training
- Assisted incoming soldiers in navigating complex implications associated with various choices, promoting sound decision-making strategies.
- Generated detailed reports that highlighted soldiers progress and areas of improvement, fostering informed decisionmaking.
- Anticipated responses and prepared clear and articulate answers.
Education
Associate of Arts - Hospital Administration
University of Alabama At Huntsville
Huntsville, AL05.1992
Skills
- Medication Preparation
- Wound Care Assistance
- Customer Service Orientation
- Organizational Skills
- Insurance Verification
- Time Management Abilities
- Communication Proficiency
- Clinical Documentation
- Patient Education
- Diagnostic Testing Assistance
- Electronic Health Records Management
- Patient Care Coordination
- Referral Coordination
- HIPAA Compliance
- Patient Scheduling
- Appointment Setting
- Medical Office Procedures
- Medical Billing Support
- Team Collaboration
- Injections Administration
- Inventory Management
- Medical Terminology Proficiency
- Patient-Focused Care
- Medical Terminology
- Patient Flow Management
- Indirect Patient Care
- Payment Collection
- Data Entry
- Medical Office Administration
- Simple Dressings
Certification
Emergency Medical Technician
Timeline
Front Office Manager
Casa Grande Surgical Center
07.2011 - 06.2013
Front/Back Office Medical Assistant
Summit Medical Center
06.2009 - 08.2014
Personal Specialist
US Army
03.1983 - 07.1994
Associate of Arts - Hospital Administration
University of Alabama At Huntsville
Emergency Medical Technician
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