Patricia Nguyen
Sugar Land,TX
Summary
A dedicated, organized professional credited with grasping new concepts quickly to allow for effective delegation. Detail-oriented and possess excellent organizational skills and the ability to multitask. Proficient in MS Office Suite and other related software. Well-versed in collaborating with employees and leaders to resolve control and procedural problems.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Wiemers Insurance Group
01.2024 - Current
- Enhance customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Process policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Manage high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Utilize company software to track customer interactions efficiently, ensuring proper documentation of all transactions.
- Handle sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Document customer interactions and transactions for accurate, up-to-date records.
- Liaise with insurance carriers to resolve billing errors and discrepancies.
General Manager
Posh Pad LLC
05.2023 - Current
- Enhance guest satisfaction by efficiently managing Airbnb reservations, inquiries, and check-ins for vacation rental properties.
- Collaborate with housekeeping staff to ensure timely turnovers and maintain high standards of cleanliness in all rental properties.
- Improve overall guest experience by addressing concerns promptly and professionally, ensuring positive reviews and repeat bookings.
- Implement innovative technology solutions to enhance the booking process and simplify property management tasks.
- Assist guests in planning their vacations by providing personalized recommendations, ensuring memorable and enjoyable stays.
Federally Certified Marketplace Navigator
BPSOS
09.2021 - 10.2022
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
Education
Bachelor of Science - Retailing and Consumer Science
University of Houston
Houston, TX05.2020
Skills
- Conflict Resolution
- Calendar Management
- Document Management
- Policy and procedure adherence
- Customer Service
- MS Office
- Administrative Support
- Data Entry
- Reporting abilities
- Process updates
- Multitasking
Timeline
Customer Service Representative
Wiemers Insurance Group
01.2024 - Current
General Manager
Posh Pad LLC
05.2023 - Current
Federally Certified Marketplace Navigator
BPSOS
09.2021 - 10.2022
Bachelor of Science - Retailing and Consumer Science
University of Houston
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