Patricia Nilles
Lincolnshire,IL
Summary
To secure a permanent, full-time position in which I can utilize my acquired skills and abilities, while continuing to grow and develop within an established organization. Personable Office Administrator with over 20 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Office Administrator
RE/MAX Suburban
01.2021 - 09.2023
- Manage daily operations of Buffalo Grove office of 20 agents
- Acts as main public facing point of contact for office
- General clerical work of moderate complexity and variety
- Clerical assistance to Realtors, including filing, organizing, searching, digitizing and producing contracts
- Maintaining office records as needed
- Assisting office Managing Broker
- Proactively implementing process improvements to enhance customer experience
- Assists in special projects, and all other duties as assigned
- Proficient in many software programs including but not limited to DocuSign & DotLoop
Office Administrator
Coldwell Banker Residential Brokerage
01.2012 - 01.2018
- Assist agents with new listings and sales
- Agent Concierge for any situation as needed
- Responsible for AP/AR, agent reimbursements and agent marketing budgets
- MLS, Dot Blue, ExpressDocs, HomeBase, Trident, all Windows
- Track & order all office supplies
- IT duties and assistance to IT Techs when in office
- Assist in planning all local and special events for office and community
- Liaison to vendors and office building management
- All receptionist duties
Executive Direct Report
Key 2 Chicago, Inc
01.2003 - 01.2011
- Executive direct report to President of company, responsible for managing multiple special projects
- Daily operational and sales related duties; including but not limited to: Daily interface with Fortune 500 customers to ensure satisfaction Vendor management including procurement and purchasing Responsible for overall product quality control Assisted in AR / AP functions as required
- Assisted inside sales efforts as required
Education
High School Diploma -
Maine Township High School East
Park Ridge, ILSkills
- Time Management
- Office Administration
- Administrative Support
- File Organization
- Database entry
- Report Preparation
Certification
- Licensed Real Estate Broker - 2023
Timeline
Office Administrator
RE/MAX Suburban
01.2021 - 09.2023
Office Administrator
Coldwell Banker Residential Brokerage
01.2012 - 01.2018
Executive Direct Report
Key 2 Chicago, Inc
01.2003 - 01.2011
High School Diploma -
Maine Township High School East
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