Patricia Njoroge
Tampa,FL
Summary
Results-driven individual with extensive experience in insurance sales and a proven ability to exceed sales targets through strong client relationships. Demonstrates exceptional customer service skills as a seasoned server, adept at managing high-pressure dining environments. Additionally, brings compassionate care as a nurse assistant, skilled in patient care, medication administration, and vital sign monitoring. Known for effective communication and adaptability in dynamic settings, consistently delivering high-quality service to clients and patients alike.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Licensed Cs Agent
New York Life Insurance Co
Tampa, FL
06.2024 - 12.2024
- Monitored clients' insurance coverages to ensure changing needs were met.
- Created reports on sales activities, customer feedback, and other relevant data.
- Communicated with clients to understand needs and identify best policies for each case.
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Upsold products to policyholders and potential new clients.
- Utilized CRM software to manage client data and sales activities efficiently.
- Identified areas of improvement within the company's processes and procedures.
Loan Counselor
Loancare
Virginia Beach, VA
09.2023 - 04.2024
- Pinpointed and proposed tailored loan options meeting diverse client needs.
- Ensured precise documentation of customer interactions with computing systems.
- Evaluated feasibility of loan approval by analyzing financial histories.
- Negotiated repayment terms with delinquent borrowers.
- Analyzed to ensure accuracy in client documentation and contracts.
Insurance Agent
Bankerslife
Tampa, Florida
01.2023 - 08.2023
- Responded to customer inquiries and problems to promote great service.
- Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
- Analyzed customer needs and provided best options, upselling products and services.
- Researched insurance plans to find good options for clients' needs.
- Serviced existing portfolios, assisting members with coverage questions and accurately processing policy endorsements.
- Pursued new clients through various marketing strategies to grow existing portfolio of policyholders.
- Prepared proposals and conducted closing interviews to sell insurance products.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services and best practices.
Buyer
Avalon Exchange
Tampa, Florida
05.2022 - 12.2022
- Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
- Maintained clean, orderly and well-stocked register area.
- Trained new team members in cash register operation, stock procedures and customer services.
- Sourced new vendors and suppliers to boost product offerings and increase profit margins at each store location.
- Analyzed buying trends at each store location to identify appropriate mix of inventory items for top-tier sales.
- Obtained information about customer needs and preferences by conferring with sales or purchasing personnel.
- Negotiated pricing for apparel and accessories from vendors to secure optimal pricing and keep costs low.
- Curate inventory for the store that is on trend and marketable to our target demographic.
Nurse Extern
South Bay Hospital
Sun City, FL
04.2020 - 11.2021
- Obtained vital signs and checked blood glucose levels of assigned patients.
- Shadowed nursing staff to better understand care approaches and learn proper procedures.
- Assisted patients with daily living tasks by helping with bathing, changing clothes and trips to restroom.
- Assisted staff with passing meal trays and feeding patients.
- Collaborated with nursing staff to devise treatment methods designed to reduce pain and discomfort.
- Collected blood, tissue and other laboratory specimens for testing.
- Interviewed patients to obtain medical and biometric information.
- Oversaw screening and intake process for new residents.
Server
Pho Mai Asian Kitchen
Riverview, FL - Florida
01.2019 - 12.2019
- Greeted customers, answered questions and recommended specials to increase profits.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided exceptional service to high volume of daily customers.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted incoming guests to escort to assigned dining area and present menus.
Crew Trainer
McDonalds
Bourbonnais, IL - Illinois
01.2016 - 05.2018
- Instructed new team members on correct procedures for operations.
- Provided constructive feedback and one-on-one coaching to employees.
- Stayed up to date on requirements of all team positions to optimize training.
- Documented performance, safety and customer service needs to improve operations.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Served food quickly for positive guest experiences.
- Organized and restocked supplies to support operations and team productivity.
- Interacted pleasantly with guests to deliver quality customer service.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Packed fast food products in approved containers, cups and bags.
Education
Associate of Science - Nursing
Hillsborough Community College
Ruskin, FL12.2021
High School Diploma -
Bradley Bourbonnais Community High School
Bradley, IL05.2018
Skills
- Cross-Selling & Upselling Expertise
- Client Engagement Strategies
- Client Relationship Management
- Emergency Response Training
- Strong Work Ethic
- Effective Multitasking
- Proficient in Conflict Management
- Approachable Demeanor
- Clinical Patient Engagement
- Data Administration
- Experienced with Digital Tools
- Proficient Phone Etiquette
- Policy Coverage Assessment
Languages
Interests
Volunteer , I would orchestrate blood drives, and I volunteer at my local hospital. Now, I volunteer at my church every Sunday in the daycare area.
Certification
- First Aid/CPR
- Life Insurance
References
References available upon request.
Timeline
Licensed Cs Agent
New York Life Insurance Co
06.2024 - 12.2024
Loan Counselor
Loancare
09.2023 - 04.2024
Insurance Agent
Bankerslife
01.2023 - 08.2023
Buyer
Avalon Exchange
05.2022 - 12.2022
Nurse Extern
South Bay Hospital
04.2020 - 11.2021
Server
Pho Mai Asian Kitchen
01.2019 - 12.2019
Crew Trainer
McDonalds
01.2016 - 05.2018
Associate of Science - Nursing
Hillsborough Community College
High School Diploma -
Bradley Bourbonnais Community High School
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