Patricia Njoroge
Federal Way,WA
Summary
Skilled Mental Health Technician and Certified Nursing Assistant with proven expertise in de-escalation techniques and bilingual communication. At Auburn Multi Care Adult Psych Unit and Avalon Rehabilitation Center, enhanced patient safety and well-being through effective crisis intervention and multicultural competence. Achieved significant improvements in patient satisfaction and safety management, demonstrating a strong commitment to ethical, patient-centered care.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Mental Health Technician
Auburn Multi Care Adult Physch Unit
10.2021 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
Certified Nursing Assistant
Avalon Rehabilitation Center
07.2021 - 10.2024
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
- Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
Medication Aide
Aegis Living
02.2019 - 06.2020
- Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
- Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Demonstrated adaptability in the face of medical emergencies, providing crucial assistance during critical situations as needed.
- Reduced medication errors by diligently maintaining and updating medication records for each patient.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Administered prescribed drugs to high-volume patient caseload.
- Enhanced patient health by accurately administering prescribed medications according to schedule.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Assisted in inventory management, ensuring an adequate stock of medications was always available for patients'' needs.
- Upheld strict confidentiality standards, safeguarding sensitive patient information at all times during recordkeeping duties.
- Reported changes in patient status regarding drug therapy.
- Boosted patient compliance with medication regimes through compassionate guidance and support.
- Safeguarded patients from potential drug interactions by carefully reviewing their medical histories before administering any new medications.
- Contributed to positive patient outcomes by closely monitoring and reporting any adverse reactions or changes in condition following medication administration.
Medication Aide
Farrington Court
02.2019 - 02.2020
- Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
- Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Demonstrated adaptability in the face of medical emergencies, providing crucial assistance during critical situations as needed.
- Reduced medication errors by diligently maintaining and updating medication records for each patient.
- Administered prescribed drugs to high-volume patient caseload.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Enhanced patient health by accurately administering prescribed medications according to schedule.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Assisted in inventory management, ensuring an adequate stock of medications was always available for patients'' needs.
- Upheld strict confidentiality standards, safeguarding sensitive patient information at all times during recordkeeping duties.
- Reported changes in patient status regarding drug therapy.
- Boosted patient compliance with medication regimes through compassionate guidance and support.
- Supported the nursing staff with essential tasks, streamlining the overall care process.
- Facilitated seamless shift changes by thoroughly documenting medication administration activities for incoming team members.
Affiliated Counselor
Competency Restoration
01.2016 - 10.2018
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Guided clients in developing skills and strategies for dealing with problems.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
- Conducted thorough assessments to identify client needs and appropriate intervention strategies.
Medication Aide
Ponderosa Assisted Living
03.2015 - 07.2018
- Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
- Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Demonstrated adaptability in the face of medical emergencies, providing crucial assistance during critical situations as needed.
- Reduced medication errors by diligently maintaining and updating medication records for each patient.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Enhanced patient health by accurately administering prescribed medications according to schedule.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Assisted in inventory management, ensuring an adequate stock of medications was always available for patients'' needs.
- Upheld strict confidentiality standards, safeguarding sensitive patient information at all times during recordkeeping duties.
- Reported changes in patient status regarding drug therapy.
- Contributed to positive patient outcomes by closely monitoring and reporting any adverse reactions or changes in condition following medication administration.
- Supported the nursing staff with essential tasks, streamlining the overall care process.
Certified Nursing Assistant
Psych Unit Memorial Hospital
10.2003 - 03.2014
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Education
Nail Technician
Ruiz Beauty & Batber Academy
Sunnyside, WA06.2018
Office Administrator - Certified
Trend College
Yakima, WA07.1990
Diploma - General Studies
Toppenish High School
Toppenish, WA06.1986
Skills
- De-Escalation Techniques
- Stress reduction techniques
- Suicide Prevention
- Behavior Management
- Patient Safety Management
- Bilingual in Spanish and English
- Progress Monitoring
- Multicultural Competence
Certification
Home Care Aid Certification
Certified Nursing Assistance
Affiliated Counselor Certification
Pharmacy Certified Assistance
- Food Handler's Permit/Certification – Local/State Department of Health.
- Basic Life Support (BLS) Certification - American Heart Association.
- Nurse delegated To Administer Medication & Insulin
Timeline
Mental Health Technician
Auburn Multi Care Adult Physch Unit
10.2021 - Current
Certified Nursing Assistant
Avalon Rehabilitation Center
07.2021 - 10.2024
Medication Aide
Aegis Living
02.2019 - 06.2020
Medication Aide
Farrington Court
02.2019 - 02.2020
Affiliated Counselor
Competency Restoration
01.2016 - 10.2018
Medication Aide
Ponderosa Assisted Living
03.2015 - 07.2018
Certified Nursing Assistant
Psych Unit Memorial Hospital
10.2003 - 03.2014
Nail Technician
Ruiz Beauty & Batber Academy
Office Administrator - Certified
Trend College
Diploma - General Studies
Toppenish High School
Home Care Aid Certification
Certified Nursing Assistance
Affiliated Counselor Certification
Pharmacy Certified Assistance
- Food Handler's Permit/Certification – Local/State Department of Health.
- Basic Life Support (BLS) Certification - American Heart Association.
- Nurse delegated To Administer Medication & Insulin
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