Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Certification
References
Languages
Interests
Work Availability
Quote
Timeline
Hi, I’m

Patricia Njoroge

Tampa,FL
Patricia Njoroge

Summary

Results-driven individual with extensive experience in insurance sales and a proven ability to exceed sales targets through strong client relationships. Demonstrates exceptional customer service skills as a seasoned server, adept at managing high-pressure dining environments. Additionally, brings compassionate care as a nurse assistant, skilled in patient care, medication administration, and vital sign monitoring. Known for effective communication and adaptability in dynamic settings, consistently delivering high-quality service to clients and patients alike.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

9
years of professional experience
1
Certification

Work History

New York Life Insurance Co

Licensed Cs Agent
06.2024 - 12.2024

Job overview

  • Monitored clients' insurance coverages to ensure changing needs were met.
  • Created reports on sales activities, customer feedback, and other relevant data.
  • Communicated with clients to understand needs and identify best policies for each case.
  • Developed and maintained relationships with clients to ensure customer satisfaction.
  • Upsold products to policyholders and potential new clients.
  • Utilized CRM software to manage client data and sales activities efficiently.
  • Identified areas of improvement within the company's processes and procedures.

Loancare

Loan Counselor
09.2023 - 04.2024

Job overview

  • Pinpointed and proposed tailored loan options meeting diverse client needs.
  • Ensured precise documentation of customer interactions with computing systems.
  • Evaluated feasibility of loan approval by analyzing financial histories.
  • Negotiated repayment terms with delinquent borrowers.
  • Analyzed to ensure accuracy in client documentation and contracts.

Bankerslife

Insurance Agent
01.2023 - 08.2023

Job overview

  • Responded to customer inquiries and problems to promote great service.
  • Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Researched insurance plans to find good options for clients' needs.
  • Serviced existing portfolios, assisting members with coverage questions and accurately processing policy endorsements.
  • Pursued new clients through various marketing strategies to grow existing portfolio of policyholders.
  • Prepared proposals and conducted closing interviews to sell insurance products.
  • Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services and best practices.

Avalon Exchange

Buyer
05.2022 - 12.2022

Job overview

  • Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
  • Maintained clean, orderly and well-stocked register area.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Sourced new vendors and suppliers to boost product offerings and increase profit margins at each store location.
  • Analyzed buying trends at each store location to identify appropriate mix of inventory items for top-tier sales.
  • Obtained information about customer needs and preferences by conferring with sales or purchasing personnel.
  • Negotiated pricing for apparel and accessories from vendors to secure optimal pricing and keep costs low.
  • Curate inventory for the store that is on trend and marketable to our target demographic.

South Bay Hospital

Nurse Extern
04.2020 - 11.2021

Job overview

  • Obtained vital signs and checked blood glucose levels of assigned patients.
  • Shadowed nursing staff to better understand care approaches and learn proper procedures.
  • Assisted patients with daily living tasks by helping with bathing, changing clothes and trips to restroom.
  • Assisted staff with passing meal trays and feeding patients.
  • Collaborated with nursing staff to devise treatment methods designed to reduce pain and discomfort.
  • Collected blood, tissue and other laboratory specimens for testing.
  • Interviewed patients to obtain medical and biometric information.
  • Oversaw screening and intake process for new residents.

Pho Mai Asian Kitchen

Server
01.2019 - 12.2019

Job overview

  • Greeted customers, answered questions and recommended specials to increase profits.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Trained new employees on restaurant procedures and plating techniques.
  • Addressed complaints to kitchen staff and served replacement items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Provided exceptional service to high volume of daily customers.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Greeted incoming guests to escort to assigned dining area and present menus.

Bealls Store

Sales Associate
10.2018 - 01.2019

Job overview

  • Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained up-to-date knowledge of product features, enhancing customer engagement and satisfaction.
  • Assisted in inventory management, ensuring accurate stock levels and efficient restocking processes.
  • Collaborated with team members to achieve sales targets and improve store performance.
  • Trained new associates on sales techniques and operational procedures to enhance team effectiveness.
  • Implemented merchandising strategies that increased product visibility and drove additional sales opportunities.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Led promotional initiatives that successfully attracted new customers and boosted overall store traffic.
  • Analyzed customer feedback to identify trends, informing adjustments to sales strategies and practices.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Helped customers locate products and checked store system for merchandise at other sites.

McDonalds

Crew Trainer
01.2016 - 05.2018

Job overview

  • Instructed new team members on correct procedures for operations.
  • Provided constructive feedback and one-on-one coaching to employees.
  • Stayed up to date on requirements of all team positions to optimize training.
  • Documented performance, safety and customer service needs to improve operations.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Served food quickly for positive guest experiences.
  • Organized and restocked supplies to support operations and team productivity.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Ensured compliance with food safety regulations through regular training sessions.
  • Monitored performance of team members, providing constructive feedback for improvement.
  • Taught new team members correct procedures for all areas of operations.
  • Packed fast food products in approved containers, cups and bags.
  • Trained new crew members on operational procedures and customer service standards.

Education

Hillsborough Community College

Associate of Science from Nursing
12.2021

University Overview

my degree I maintained the above, GPA: 3.5, and got involved with SNA

  • [Fall and Spring, 2018] - Dean's List
  • 3.8 GPA



Bradley Bourbonnais Community High School

High School Diploma
05.2018

University Overview

GPA: 4.2, with maintaining a part-time job. I was heavily involved in Band, and mathletes, and was NHS president

  • All four yrs - Honor Roll

  • [ AP biology, Honors biology, Honors chemistry, Ap psychology, Ap English, Ap statistics] AP Course
  • Completed college level english Course
  • 4.3 GPA
  • Top Ranked: 8%
  • Member of National Honors Society and was President for the 2017-2018 school year. Member of National Music honor society.
  • Marching band and symphonic band for all four years.
  • Graduated summa cum laude

Skills

  • Cross-Selling & Upselling Expertise
  • Client Engagement Strategies
  • Client Relationship Management
  • Emergency Response Training
  • Reliable work habits
  • Effective Multitasking
  • Proficient in Conflict Management
  • Approachable Demeanor
  • Clinical Patient Engagement
  • Data Administration
  • Experienced with Digital Tools
  • Professional telephone communication
  • Policy Coverage Assessment
  • Problem-solving skills
  • Positive attitude
  • Customer service and care
  • Product sales
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Staff training and development
  • Loan processing
  • Licensed insurance agent
  • Professionalism and ethics
  • Quotes and sales
  • Customer service
  • Patient care
  • Vital signs monitoring
  • Problem-solving
  • Goal-oriented mindset
  • Organizational skills

Accomplishments

Accomplishments
  • Supervised team of 10 staff members.
  • Achieved Employee of the month by managing with accuracy and efficiency while at Macdonald's.
  • Achieved Quarterly sales goal through effectively helping with acquiring more clients at Bankers Life, also set a new record for most sales by a new employee and youngest to ever do so.
  • Stellar recommendations from the only job to ever let me go by both managers.

Interests

Interests

Volunteer , I would orchestrate blood drives, and I volunteer at my local hospital. Now, I volunteer at my church every Sunday in the daycare area.

Certification

  • First Aid/CPR
  • Life Insurance

References

References
References available upon request.

Languages

English
Native or Bilingual
Swahili
Professional Working

Interests

  • Hiking
  • I participate in a variety of outdoor recreational activities like tennis and beach volleyball
  • Music
  • Fashion
  • Photography
  • Baking
  • Cooking
  • Learning new cooking techniques and expanding my culinary skills
  • Gym Workouts
  • Adventure Travel
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The best and safest thing is to keep a balance in your life, acknowledge the great powers around us and in us. If you can do that, and live that way, you are really a wise man.
Euripides

Timeline

Licensed Cs Agent
New York Life Insurance Co
06.2024 - 12.2024
Loan Counselor
Loancare
09.2023 - 04.2024
Insurance Agent
Bankerslife
01.2023 - 08.2023
Buyer
Avalon Exchange
05.2022 - 12.2022
Nurse Extern
South Bay Hospital
04.2020 - 11.2021
Server
Pho Mai Asian Kitchen
01.2019 - 12.2019
Sales Associate
Bealls Store
10.2018 - 01.2019
Crew Trainer
McDonalds
01.2016 - 05.2018
Bradley Bourbonnais Community High School
High School Diploma
Hillsborough Community College
Associate of Science from Nursing