Patricia Norman
Crawford
Summary
Gift Store Associate at the University of Nebraska State Museum, recognized for enhancing customer satisfaction through exceptional service and effective communication. Proven expertise in cash handling accuracy and retail merchandising, contributing to a well-organized museum and shopping environment. Committed to teamwork and fostering a positive atmosphere while managing multiple responsibilities efficiently.
Overview
14
14
years of professional experience
Work History
Gift Store Associate
University of Nebraska State Museum
05.2010 - 04.2024
- Assisted customers in navigating exhibits and answering inquiries about collections.
- Maintained cleanliness and organization of museum displays and visitor areas.
- Collaborated with team members to enhance visitor experiences through effective communication.
- Trained new staff on operational procedures and customer service best practices
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Bachelor of Arts - Art
University of Wyoming
Laramie, WYSkills
- Customer service
- Cash handling accuracy
- Retail merchandising
- Flexible hours
Timeline
Gift Store Associate
University of Nebraska State Museum
05.2010 - 04.2024
Bachelor of Arts - Art
University of Wyoming