Patricia Oglesby
Washington,DC
Summary
Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Host
Congressional Country Club
03.2017 - Current
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Accommodated special seating requests for guests to enhance satisfaction.
- Used cash registers and credit card machines to cash out customers.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Completed daily side work and opening and closing duties without fail.
- Backed up servers by checking on tables and retrieving items for guests.
- Provided patrons with estimated waiting times during peak service hours.
- Opened and closed seating sections according to volume of guests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Took initial drink orders and relayed information to wait or bar staff.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Advised customers about special offerings and menu items to help drive sales.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Promoted business loyalty by fostering positive customer relationships.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Supported needs of 7- person wait staff who attended to specific needs of countless customers daily for family restaurant with social relevancy and intentionality
Preschool Assistant Teacher
New Hope Academy
09.2004 - 06.2015
- Supervised children during in-classroom activities and on playground.
- Engaged and entertained children through recreational and educational activities.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Organized snack time and nap hours.
- Communicated with parents to inform about child's progress and classroom behavior.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Encouraged children to interact with each other and participate in group activities.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Taught children with creative approaches, methods, and techniques.
- Delivered clear, concise instructions to children to aid in each student's decision-making.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Prepared for lessons by gathering educational materials and setting up equipment.
- Assessed student performance to evaluate progress and development.
- Established positive relationships with students and families.
- Monitored classroom to verify safe and secure environment.
- Modeled positive behavior and communication skills for students.
- Created safe and nurturing learning environment for preschoolers.
- Guided students to develop social, emotional and physical skills.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Helped new preschool children get used to classes by giving one-on-one support.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Utilized creative teaching strategies to engage students in classroom.
- Organized and supervised large and small group activities.
- Supported students in developing self-esteem and self-confidence.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Developed and implemented behavior management plans.
- Assessed student progress and provided feedback on educational development.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Incorporated music, art and literature into curriculum.
- Developed innovative activities to engage young children in learning process.
- Implemented age-appropriate curricula to meet needs of young learners.
Education
High School Diploma -
Denbigh High School
Newport News, VAAssociate of Arts - Early Childhood Education
Georgia Southern University
Statesboro, GASkills
- Register Preparation
- Takeout Management
- Guest Flow
- Rewards Programs
- Front of House Organization
- Hosting Meetings
- Phone Inquiries
- Preparing for Events
- Tact and Diplomacy
- Dining Reservations
- Guest Accommodations
- Fine Motor Skills
- Bank Deposit Preparation
- Mobile Order Management
- Final Inspections
- Customer Service
- Room Inventory
- Front- and Back-Of-House Coordination
- Plates Presentation
- Active Listening and Communication
- Character Performances
- Hospitality and Accommodation
- Machinery Upkeep
- Proper Storage Procedures
- Suggestive Selling Techniques
- Inventory Records
- Multi-Line Telephone Systems
- Bussing Experience
- Energetic and Outgoing
- Customer Care
- Monitor Patrons
Certification
- ServSafe
- AHLA Certification
Languages
Spanish
Professional Working
Timeline
Host
Congressional Country Club
03.2017 - Current
Preschool Assistant Teacher
New Hope Academy
09.2004 - 06.2015
High School Diploma -
Denbigh High School
Associate of Arts - Early Childhood Education
Georgia Southern University
Similar Profiles
Brandon SimmonsBrandon Simmons
Assistant Golf Professional at Congressional Country ClubAssistant Golf Professional at Congressional Country Club
Henry KomosaHenry Komosa
Caddy at Congressional Country ClubCaddy at Congressional Country Club
Teletha WoodhouseTeletha Woodhouse
Housekeeping Attendant at Congressional Country ClubHousekeeping Attendant at Congressional Country Club
Patricia OglesbyPatricia Oglesby
Hospitality Manager at Congressional Country ClubHospitality Manager at Congressional Country Club
Sabrina JacobsSabrina Jacobs
General Utility Worker at Aramark Food and BeverageGeneral Utility Worker at Aramark Food and Beverage