Patricia Oglesby
Washington,DC
Summary
Upbeat and energetic hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times. Exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Host
Congressional Country Club
2018.03 - Current
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Assisted managers with quickly resolving service- and food-related issues.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Concierge
Congressional Country Club
2018.03 - Current
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
Education
Associate of Arts - Hospitality
Strayer University
Washington, DC07.2017
Skills
- Active Listening and Communication
- Guest Seating
- Staff Training
- Table preparation
- Multitasking proficiency
- Reservation Management
- Team Player
Certification
- ServSafe
- ALHA certified
Timeline
Host
Congressional Country Club
2018.03 - Current
Concierge
Congressional Country Club
2018.03 - Current
Associate of Arts - Hospitality
Strayer University
- ServSafe
- ALHA certified
Similar Profiles
David MartinDavid Martin
Chef De Cuisine at Congressional Country ClubChef De Cuisine at Congressional Country Club
Patricia OglesbyPatricia Oglesby
Hospitality Manager at Congressional Country ClubHospitality Manager at Congressional Country Club
Lindsay AlisbahLindsay Alisbah
Assistant Swim Coach at Congressional Country ClubAssistant Swim Coach at Congressional Country Club