Patricia Oglesby
WASHINGTON,District of Columbia
Summary
Experienced and proactive guest service professional with a strong track record in the hospitality industry. Known for delivering exceptional service, reliability, and achieving goals.
Overview
6
6
years of professional experience
Work History
Hospitality Manager
Congressional Country Club
Potomac, MD
03.2019 - Current
- Maintained the hotel's high standards of customer service and quality assurance.
- Organized and managed staff schedules, ensuring adequate coverage for all shifts.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Implemented cost control measures such as purchasing supplies in bulk or negotiating better rates from vendors.
- Transmitted and received messages using telephones or telephone switchboards.
- Input and confirmed reservations for guests.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Responded to and resolved guest issues or complaints.
Education
Bachelor of Arts - Business Administration And Management
Georgia Southern University
Statesboro, GA05-1988
Skills
- Account Management
- Guest conflict resolution
- Team member development
- Guest liaison
- Hospitality and service knowledge
- Timely complaint resolution
Accomplishments
- Leadership Award
Timeline
Hospitality Manager
Congressional Country Club
03.2019 - Current
Bachelor of Arts - Business Administration And Management
Georgia Southern University
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