Patricia Okwuosa
McDonough,GA
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
22
22
years of professional experience
Work History
Medical Assistant
Golden Crest Assisted Living
Stockbridge, GA
12.2021 - 11.2024
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Organized charts, documents and supplies to maintain team productivity.
- Handled general office duties to support administrative staff during peak hours.
- Organized patient charts before each day's clinic sessions began.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Prepared treatment rooms for patient examinations.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Responded to patient callbacks and phone-in prescription refill requests.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
CNA
Govenor's Glen
Forest Park, GA
04.2013 - 08.2020
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Conducted patient education on health maintenance and disease prevention.
- Helped residents walk with or without self-help devices.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Facilitated communication between patients, family members, and healthcare professionals.
- Collected specimens from patients for laboratory testing purposes.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Administered medications under supervision of a licensed nurse.
CNA
Azura assisted living
Kenosha, WI
02.2011 - 07.2012
- Supported non-ambulatory residents in range of motion exercises.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Observed and reported unusual symptoms and changes to charge nurse.
- Facilitated communication between patients, family members, and healthcare professionals.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Assisted patients in ambulation and transfers using proper body mechanics.
CNA
Frisco Senior Living
Frisco, TX
02.2008 - 03.2011
- Supported non-ambulatory residents in range of motion exercises.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Conducted patient education on health maintenance and disease prevention.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Provided emotional support to family members during difficult times.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Administered medications and educated patients and families on correct at-home administration.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Transported residents within the facility as needed.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
Owner
Klin Koncept Services
Columbia, MO
01.2003 - 03.2009
- Managed daily operations of business, including hiring and training staff.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Set pricing structures according to market analytics and emerging trends.
- Monitored performance of personnel against goals set forth by the company.
- Created marketing campaigns to attract new customers.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
Education
High School Diploma -
Oguta Girls Highschool
Oguta, Nigeria05-1980
Skills
- Intake control
- Check-in coordination
- Patient-focused care
- Medical office administration
- Phlebotomy
- Indirect patient care
Affiliations
- CNA and MedTech license certification
- Bilingual: speak Igbo and Oguta
Timeline
Medical Assistant
Golden Crest Assisted Living
12.2021 - 11.2024
CNA
Govenor's Glen
04.2013 - 08.2020
CNA
Azura assisted living
02.2011 - 07.2012
CNA
Frisco Senior Living
02.2008 - 03.2011
Owner
Klin Koncept Services
01.2003 - 03.2009
High School Diploma -
Oguta Girls Highschool
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