Patricia Olivera
Port Chester,NY
Summary
Accomplished Esthetician and customer service specialist, with a proven track record at New York School Of Esthetics, excelling in skincare treatments and client satisfaction. Skilled in advanced esthetic techniques and fostering warm client relationships. I consistently enhance guest experiences and maintain high sanitation standards.
Overview
10
10
years of professional experience
Work History
Esthetician
New York School Of Esthetics
01.2024 - 06.2024
- Gained hands-on experience in various facial treatments, enhancing clients'' skin health and appearance.
- Demonstrated proficiency in waxing services, providing smooth results while minimizing discomfort for clients.
- Maintained strict adherence to sanitation guidelines, ensuring a safe and hygienic environment for all clients.
- Expanded knowledge of advanced treatment options such as chemical peels, microdermabrasion, anti-aging facials, deep cleansing facials, and back facials.
- Collaborated with team members to maintain a clean, efficient, and organized spa environment.
- Developed strong interpersonal skills by effectively communicating with diverse clientele regarding their desired esthetic outcomes.
- Fostered friendly, warm, and exceptional customer experience.
Restaurant Server
Bareburger Rye
11.2018 - 07.2024
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
Restaurant Team Member
Mill Street: Bar And Table
05.2016 - 10.2018
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Cultivated warm relationships with regular customers.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
Retail Sales Associate
Dunkin Donuts
06.2014 - 04.2016
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Education
Certification - Esthetics
New York School of Esthetics & Day Spa. Inc.
White Plains, NY06.2024
No Degree - Massage Therapy
New York College of Health Professions
Syosset, NY09.2021
No Degree - Liberal Arts And General Studies
Westchester Community College
Valhalla, NY05.2020
Skills
- Waxing
- Skincare product knowledge
- Extractions and pore cleansing
- Sanitation maintenance
- Expert skin analysis
- Anti-aging treatments
- Ultrasonic skin scrubber
- New York State licensed esthetician
- Customer Satisfaction
- Order Taking
- Organization
- Guest service
Additional Information
Fluent in English and Spanish. Spend partial free time enhancing language and grammar skills by reading, as well as enhancing creativity skills by painting. Volunteer experience at animal shelter; assisted in dog walking. Knowledgeable in certain massage therapy techniques to provide exceptional service and clientele comfortability. Open to skill strengthening by learning; while applying current skills to position.
Languages
English
Full Professional
Timeline
Esthetician
New York School Of Esthetics
01.2024 - 06.2024
Restaurant Server
Bareburger Rye
11.2018 - 07.2024
Restaurant Team Member
Mill Street: Bar And Table
05.2016 - 10.2018
Retail Sales Associate
Dunkin Donuts
06.2014 - 04.2016
Certification - Esthetics
New York School of Esthetics & Day Spa. Inc.
No Degree - Massage Therapy
New York College of Health Professions
No Degree - Liberal Arts And General Studies
Westchester Community College
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