Patricia Ontiveros Molina
San Diego,CA
Summary
At Krogers Grocery Store, I excelled in enhancing customer satisfaction and retention through exceptional service and efficient transaction handling. Leveraging skills in cash register operation and teamwork, I effectively resolved issues, contributing to a notable increase in customer loyalty. My proactive approach in managing checkout processes and payments underscored my commitment to operational excellence and customer care.
Overview
1
1
year of professional experience
Work History
Courtesy Clerk
Krogers Grocery Store
San Diego, CA
11.2023 - 12.2024
- Provided excellent customer service by answering questions and addressing concerns.
- Checked expiration dates on products regularly and removed outdated items from shelves.
- Organized promotional displays to attract customers' attention.
- Processed returns and exchanges according to company policy.
- Answered questions about current, seasonal and special sales.
- Performed price checks for customers upon request.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Strengthened customer retention by offering discount options.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed customer payments quickly and returned exact change and receipts.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Resolved customer complaints professionally in accordance with company policy.
- Answered customers' questions and provided information on store procedures or policies.
- Helped with purchases and signed customers up for rewards program.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Followed company security procedures for handling large sums of money.
Education
High School Diploma -
Community College District San Diego Unified
3375 Camino Del Rio S, San Diego, CA 9210806-2023
Skills
- Cart returns
- Grocery bagging
- Stock replenishment
- Cart collection
- Product knowledge
- Shopping cart collection
- Product location
- Teamwork and collaboration
- Customer service
- Returns processing
- Transaction handling
- Cash register systems
- Cash register operation
- Checkout monitoring
- Cash handling and management
Languages
Spanish
Professional
English
Elementary
Timeline
Courtesy Clerk
Krogers Grocery Store
11.2023 - 12.2024
High School Diploma -
Community College District San Diego Unified
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