Patricia Orfe
Team Supervisor
Brigantine,NJ
Summary
Dynamic leader with proven success in staff training and performance improvement at Wawa. Excelled in motivational skills and effective leadership, enhancing team collaboration and achieving performance goals. Skilled in conflict resolution and coaching, significantly boosting customer satisfaction and team productivity. Multi-tasking Team Leader well-known for executing successful, new initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.
Overview
17
17
years of professional experience
Work History
Team Supervisor
Wawa
02.2020 - Current
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
- Evaluated team member performance regularly, providing guidance for professional growth and development.
- Promoted a culture of continuous improvement by encouraging innovation and problem-solving among team members.
- Provided ongoing coaching to enhance individual performance levels while fostering teamwork among employees.
- Maintained understanding of overall business goals, tailoring new hires and continuing training towards reaching prescribed targets.
- Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
Server Trainer and Chef
Bahama Breeze
03.2004 - 02.2008
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Monitored new server performance and offered continuous support throughout training period.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
Assistant Manager
Friendly's Restaurant
10.1998 - 03.2004
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Associate of Science - Health And Human Services
Ultimate Medical Academy - Clearwater
Clearwater, FL 05.2001 -
Skills
Assignment Delegation
Timeline
Team Supervisor
Wawa
02.2020 - Current
Server Trainer and Chef
Bahama Breeze
03.2004 - 02.2008
Associate of Science - Health And Human Services
Ultimate Medical Academy - Clearwater
05.2001 -
Assistant Manager
Friendly's Restaurant
10.1998 - 03.2004
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