Patricia Ortega
Lancaster,CA
Summary
Skilled Dental Biller with strong background in dental billing procedures and coding. Possess knowledge of insurance claim processing, patient invoicing, and account reconciliations. Strengths include effective communication, problem-solving abilities, and maintaining high standards of accuracy and efficiency. Previous roles demonstrate significant impact on improving billing processes while ensuring compliance with applicable regulations and guidelines. Motivated to maintain patients satisfaction and contribute to company success. Reliable, enthusiastic, dependable, driven with time management and prioritization abilities.
Overview
21
21
years of professional experience
Work History
Dental Biller Specialist
Lancaster Children's Dental
Lancaster, California
09.2023 - 01.2025
- Verified insurance eligibility prior to processing claims, pre-certification and pre-authorization.
- Processes claims, explanation of benefits, adjustments and statements.
- Checked claims coding for accuracy with ICD-10 standards.
- Accounts Receivable/Collections
- Daily/Monthly reporting on excel
- Detail oriented for documentation
- Submitting accurate claims to insurance carriers
- Follow-up on insurance claims as needed to assure timely payment
- Answered customer questions to maintain high satisfaction levels.
Business Manager
Western Dental
Lancaster, CA
09.2015 - 09.2023
- Managing all aspects of running a successful dental office, ensuring that monthly sales goals are achieved
- Managing employee and doctor schedules, as well as ensuring that all front and back staff are operating in accordance with company standards to assist patients in receiving dental services
- Managed the front desk and reception area
- Assisted with patient care and treatment planning
- Maintained inventory and ordered supplies
- Managed accounts payable and receivable
- Scheduled patient appointments and follow-up visits
- Answered phones and greeted patients
Administrative assistant
Laser Plus Imaging
Canoga Park, CA
05.2004 - 01.2013
- Performed various secretarial/clerical duties such as data entry, documenting, and photocopying, faxing, mailing
- Created detailed expense reports and sales reports
- Verifying new orders and re-orders
- Processing of credit cards, invoices, In house collections
- Customer service, assisting customers with purchases, returns, solving problems and addressing inquiries
- Greeted and interacted with organizational staff, executives, clients, vendors and visitors on a daily basis
- Described product to customers and accurately explained details and care of merchandise
- Answered Multi-line telephones and transferred calls to appropriate staff members
Education
High School Diploma -
North Hollywood High School
North Hollywood06-1995
Skills
- Business Manager
- Patient Care Coordinator/TC/Receptionist
- Professional phone etiquette
- Bilingual Spanish & English
- Inventory management
- Insurance billing
- Scheduling
- Staff training
- Customer service
- Microsoft office
- Denticon Software
- Dental Exchange Software
- Scanning
- Alphabetic/numeric input
- Multiple phone lines
- Independent worker
- Works well under pressure
- Dedicated team player
- Attention to detail
Timeline
Dental Biller Specialist
Lancaster Children's Dental
09.2023 - 01.2025
Business Manager
Western Dental
09.2015 - 09.2023
Administrative assistant
Laser Plus Imaging
05.2004 - 01.2013
High School Diploma -
North Hollywood High School