Patricia Ortega
Lake Stevens
Summary
Highly motivated and experienced property manager with a proven track record of success in overseeing residential properties. Seeking a challenging position as a Senior Property Manager to utilize my skills in property management, leasing, and customer service to ensure tenant satisfaction and maximize property profitability.
Overview
7
7
years of professional experience
Work History
Multi-Site Lease up Property Manager
Thrive Communities
10.2024 - 10.2025
- Oversaw operations and lease-up for three new construction communities totaling 336 units, in a new market, achieving occupancy and revenue goals within target timelines.
- Developed and executed comprehensive lease-up marketing and pricing strategies to drive qualified traffic and maximize rental income.
- Managed day-to-day operations across multiple sites, ensuring consistent service standards, compliance, and brand presentation.
- Recruited, trained, and supervised a high-performing team of leasing and maintenance professionals across all locations.
- Collaborated with construction and development teams to coordinate unit deliveries, punch lists, and pre-opening logistics.
- Monitored financial performance, controlled expenses, and maintained budgets for each community; consistently met or exceeded NOI targets.
- Maintained strong resident relations through proactive communication, conflict resolution, and community engagement initiatives.
- Partnered with marketing to oversee digital campaigns, signage, and local outreach to boost brand visibility and occupancy rates.
- Created and presented regular lease-up progress and financial reports to senior leadership.
- Transitioned properties from active lease-up to stabilized operations with established systems and trained on-site teams in place.
Property Manager
Helm Apartments (Security Properties Residential 2022-2024/ Olympus Property 2024)
02.2022 - 10.2024
- Took over property as new acquisition
- Built client trust through biweekly visits during early stages of acquisitions.
- Assume full responsibility for the management and operations of Helm Apartments, overseeing all aspects of property management, leasing, and tenant relations.
- Reviewed rental revenue at acquisition and pushed rents to anticipated potential. Achieved average 20% trade out in all floor plans in Q1 of 2022. Including highest achieved trade out of 49% for a 2-bedroom unit.
- Manage financial aspects of the property, including budgeting, forecasting, and analyzing monthly financial reports to optimize profitability and identify areas for improvement. Increased marketing needs to target nearby employers, as well as expanded geotagging to neighboring cities. Consistently reviewed potential rents and adjusted as necessary.
- Foster positive tenant relations through effective communication, prompt response to inquiries and concerns, and proactive resolution of issues. Brainstorm and executed resident events twice a month to promote sense of community. Recipient of Kingsley Excellence Award for 2022 and 2023 -Resident satisfaction. Certificate of Achievement for reaching a 4.0 Google Star Rating. Achieved 4.5 Google rating by Q2 of 2023.
- Coordinate property maintenance and repairs, ensuring timely and efficient resolution to maintain the highest standards of living for tenants. Collaborated on Capital Projects totaling to $1.3 M.3 which included addition of property signage, Addition of Electric Vehicle parking, Parking lot improvements (speedbumps, striping, numbering and curb painting), expansion of Dog Park area, Addition of a Community BBQ area to activate otherwise empty space.
- Oversee lease agreements, rent collection, and lease renewals, ensuring compliance with legal and regulatory requirements.
- Lead a team of property staff, providing guidance, training, and support to maintain a high level of professionalism and efficiency in all property operations.
- Collaborate with vendors, contractors, and service providers to ensure quality services and cost-effective solutions for property maintenance and improvements.
Senior Property Manager
Arras Apartments (Security Properties Residential)
11.2019 - 02.2022
- Demonstrated exceptional proficiency in overseeing a diverse portfolio of residential properties, ensuring seamless property operations and tenant satisfaction.
- Spearheaded the development and implementation of comprehensive marketing strategies, resulting in consistently high occupancy rates and increased revenue.
- Expertly managed financial aspects of the properties, including budgeting, forecasting, and analyzing monthly financial reports to identify areas for improvement and maximize profitability.
- Fostered strong relationships with property owners, providing regular updates on financial performance, property maintenance, and strategic recommendations for enhancing property value.
- Led a team of property staff, providing guidance, training, and support to ensure a high level of professionalism and efficiency in all property operations.
- Conducted regular property inspections to maintain compliance with safety regulations, promptly addressing any maintenance or safety concerns to uphold the highest standards of living for tenants.
- Implemented effective tenant retention strategies, fostering positive tenant relations and minimizing turnover rates.
- Collaborated with contractors and vendors to coordinate property maintenance and repairs, ensuring timely and cost-effective solutions.
- Utilized exceptional communication and problem-solving skills to address tenant inquiries, concerns, and disputes, ensuring prompt resolution and tenant satisfaction.
- Conducted and lead weekly call with client to discuss asset successes and challenges as well reviewed marketing strategies, staffing needs, and capital item project statuses.
- Completed offboarding for project as we went through sale of asset.
Assistant Manager
Arras Apartments (Security Properties Residential)
12.2018 - 11.2019
- Assisted the Senior Property Manager in day-to-day property operations, including leasing, rent collection, and tenant relations.
- Conducted property tours and effectively marketed available units to prospective tenants, resulting in increased occupancy rates.
- Assisted in the development and implementation of property policies and procedures to ensure smooth operations and tenant satisfaction.
- Coordinated maintenance and repair requests, ensuring timely resolution and tenant satisfaction.
- Assisted in the preparation of financial reports and budgets, providing valuable insights for property performance improvement.
- Achieved Stabilization ahead of schedule-at 7 months vs. 10-month setting company record.
Assistant Manager
Sparc Apartments (Security Properties Residential)
11.2018 - 12.2018
- Assisted the Property Manager in leasing activities, including conducting property tours, screening prospective tenants, and preparing lease agreements.
- Responded to tenant inquiries and concerns, providing exceptional customer service and ensuring tenant satisfaction.
- Assisted in the coordination of property maintenance and repairs, ensuring timely resolution and adherence to quality standards.
- Assisted in the preparation of financial reports and budgets, providing valuable insights for property performance improvement.
- Assisted in admin protocols through sale of asset.
Leasing Professional
Sparc Apartments (Security Properties Residential)
05.2018 - 11.2018
- Conducted property tours and effectively marketed available units to prospective tenants, resulting in increased occupancy rates.
- Screened prospective tenants, conducted background checks, and prepared lease agreements.
- Responded to tenant inquiries and concerns, providing exceptional customer service and ensuring tenant satisfaction.
- Assisted in the coordination of property maintenance and repairs, ensuring timely resolution and adherence to quality standards.
Education
Graphic Design -
College of the Desert
Palm Desert, CA01.2006
Skills
- Property Management
- Leasing and Marketing
- Tenant Relations
- Budgeting and Financial Analysis
- Staff Supervision and Training
- Maintenance Coordination
- Contract Negotiation
- Customer Service
- Problem Solving
- Communication Skills
- Bilingual- Fluent in Spanish
Languages
Spanish
Native or Bilingual
Timeline
Multi-Site Lease up Property Manager
Thrive Communities
10.2024 - 10.2025
Property Manager
Helm Apartments (Security Properties Residential 2022-2024/ Olympus Property 2024)
02.2022 - 10.2024
Senior Property Manager
Arras Apartments (Security Properties Residential)
11.2019 - 02.2022
Assistant Manager
Arras Apartments (Security Properties Residential)
12.2018 - 11.2019
Assistant Manager
Sparc Apartments (Security Properties Residential)
11.2018 - 12.2018
Leasing Professional
Sparc Apartments (Security Properties Residential)
05.2018 - 11.2018
Graphic Design -
College of the Desert