Patricia Ortiz
Oaklyn,NJ
Summary
Detail-oriented, self-motivated professional known for productivity and task completion. Adept at client communication, problem resolution, and process optimization. Experienced in customer service and data entry.
Overview
26
26
years of professional experience
Work History
Buyer II
John Crane
Swedesboro, NJ
05.2017 - Current
- Reviewed purchase orders, contracts and invoices to ensure accuracy.
- Developed relationships with vendors to secure better prices and payment terms.
- Created reports on supplier performance metrics such as quality, delivery times and cost savings initiatives.
- Maintained records of all purchases including item descriptions, costs, quantities received.
- Ensured compliance with government regulations regarding purchasing activities.
- Drafted requests for quotes from vendors for comparison shopping purposes.
- Resolved any discrepancies between purchase orders and actual receipts of goods or services.
- Worked with suppliers to expedite open purchase orders and shipments in-transit.
- Compare multiple supplier quotes to determine the best lead time, pricing, and quality.
- Reviewed work order demand from MRP to support company requirements.
- Evaluated quotations received from prospective suppliers to award purchase orders.
- Implemented contractual documentation into purchase order, encompassing corporate and government requirements.
- Assessed supplier performance based on quality, cost, and delivery metrics, and addressed any issues.
- Developed and maintained strong relationships with key suppliers to ensure reliable supply chains.
- Followed Buyer standard work (daily, weekly, monthly).
Documentation Representative
Hamburg Sud North America
Philadelphia, PA
08.2008 - 12.2016
- Obtained general knowledge of domestic and foreign government regulations.
- Answered phone calls and directed them to appropriate personnel.
- Provided customer service support to customers over the phone and by email.
- Processed orders, forms, applications, and requests.
- Contact customers, shippers, and freight forwarders to ensure proper receipts
- Utilized Compass System Rate window for freight and codes for BOL
- Confirmed shipping instructions aligned with the system
- Prepared BOL and filed export declarations for U.S custom's outward
- Answered customer calls promptly and professionally.
- Responded to customer emails in a courteous and efficient manner.
- Utilized various software applications to assist customers with their needs.
- Utilized software programs, such as Excel and Word, for data analysis purposes.
Medical Assistant/Receptionist
Dr. Quintavalle & Rowe
Collingswood, NJ
03.1999 - 08.2008
- Set up appointments for physician visits and procedures using calendar software.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Checked patients in and out for appointments and collected co-payments.
- Straightened up waiting room to maintain neat and organized space.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Administrative Assistant
Quality Concepts Inc
Moorestown, NJ
09.1998 - 04.2008
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Processed customer payments in a timely manner.
Education
GED -
Associated Business Centers
Audubon, NJ07-1987
Skills
- Customer Support
- Telephone reception
- Records Management
- Paperwork Processing
- Data entry proficiency
- Data Management
- Communication
- Microsoft Word
- Time Management
- Calm Under Pressure
- Task Prioritization
- Great eye for detail
- Precise
Timeline
Buyer II
John Crane
05.2017 - Current
Documentation Representative
Hamburg Sud North America
08.2008 - 12.2016
Medical Assistant/Receptionist
Dr. Quintavalle & Rowe
03.1999 - 08.2008
Administrative Assistant
Quality Concepts Inc
09.1998 - 04.2008
GED -
Associated Business Centers
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