Patricia Ostrop

• I was the chief financial officer and manage all the financial actions of the company. Bookkeeping, contracts, payroll. This also included financial planning, analysis, and reporting.
• Established strong customer relationships through excellent communication and attentive service.
• Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
• Managed marketing and customer account operations efficiently.
• Assisted in recruiting, hiring and training of team members.
• Created company policies and employee manual and enhanced employee safety programs, which included PPE safety and workplace safety.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Maintained a safe work environment by reinforcing strict safety protocols and regularly updating staff on industry best practice.
• Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Reduced budgetary expenditures.

Managed phone inquiries and greeted customers promptly to enhance service quality. Processed invoices efficiently, ensuring timely payment and record accuracy. Researched and oversaw health care, dental, and supplemental insurance options, including life insurance plans. Facilitated enrollment of employees with various insurance companies by completing required applications. Developed company policies and an employee manual to establish clear guidelines. Implemented employee safety programs focused on personal protective equipment and workplace safety standards. As a former travel agent, I booked, managed, airline, car , hotel travel, and vacations for our owners and Sales team.