Patricia Michelle (Shelly) Otten
Council Bluffs,IA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Executive Director
Agemark
Council Bluffs, IA
10.2019 - Current
- Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals.
- Assisted in developing budgets for each departmental unit within the organization.
- Collaborated with external vendors to provide cost-effective solutions for services such as IT support or human resources management.
- Oversaw day-to-day administrative tasks related to personnel files or payroll processing.
- Provided oversight of all departments to ensure compliance with established policies and procedures.
- Created a collaborative environment that fosters innovation and encourages employee engagement.
- Reviewed monthly financial statements for accuracy before presenting them for approval by the board of directors.
Director of Nursing
Bethany Heights Senior Living
Council Bluffs, IA
02.2008 - 09.2019
- Resolved conflicts among staff members in a professional manner while maintaining positive working relationships.
- Developed and implemented nursing policies and procedures to ensure quality patient care.
- Maintained accurate records of staff certifications, licensure, continuing education credits.
- Ensured compliance with state regulations regarding nurse-to-patient ratios and other safety guidelines.
- Monitored changes in laws and regulations related to healthcare delivery services to ensure compliance with all applicable standards.
- Inspected medical equipment regularly to ensure it is functioning properly before use by patients or staff members.
- Assisted with recruitment efforts by interviewing potential employees and making hiring decisions when appropriate.
- Reviewed incident reports submitted by nurses related to any adverse events that occurred during their shift.
- Oversaw the daily operations of the nursing department including staffing, scheduling, budgeting, and resource allocation.
- Conducted performance evaluations for all nursing staff members and made recommendations for improvement when necessary.
- Monitored development, implementation and updates of individualized care plans.
RN Floor Nurse
Bethany Lutheran Home
Council Bluffs, IA
11.2004 - 02.2008
- Communicated effectively with all levels of personnel within the healthcare setting regarding patient care issues.
- Maintained a safe environment for staff members and patients through infection control practices or safety protocols.
- Assessed and monitored patients' health condition, including vital signs, physical assessments, and laboratory test results.
- Participated in interdisciplinary rounds on each assigned unit at least once per week.
- Participated in educational activities such as seminars or conferences related to professional development or new technology advancements.
- Provided patient care plans in accordance with physician orders and established nursing protocols.
- Reviewed lab values for accuracy prior to administering prescribed medications.
- Educated families about nutrition, hygiene needs and home safety measures for successful discharge planning.
- Responded to medical emergencies promptly and provided life-saving interventions when necessary.
- Utilized evidence-based guidelines while providing quality nursing care services.
- Promoted continuity of care by accurately communicating patient information during shift change report times.
Float Pool Nurse
JEMH
Council Bluffs, IA
02.2002 - 10.2004
- Managed multiple tasks simultaneously while providing compassionate care to patients.
- Assisted with admission, discharge and transfer of patients.
- Provided direct patient care in a fast-paced, high acuity environment.
- Provided education to patients and families regarding diagnosis, treatment plan and post-discharge follow up instructions.
- Implemented infection control policies according to hospital guidelines.
- Performed assessments to identify patient needs and develop appropriate plans of care.
- Facilitated timely communication between providers regarding changes in patient condition or laboratory results.
- Maintained accurate documentation of patient progress notes, medication administration records and other pertinent information in the electronic medical record system.
- Responded quickly and appropriately to emergent situations such as code blues or rapid responses.
Education
Diploma RN - Nursing
JEMH School of Nursing
Council Bluffs, IA05-1993
Skills
- Staff Management
- Case Management
- Program Leadership
- Senior living management
- Talent management and staffing
Timeline
Executive Director
Agemark
10.2019 - Current
Director of Nursing
Bethany Heights Senior Living
02.2008 - 09.2019
RN Floor Nurse
Bethany Lutheran Home
11.2004 - 02.2008
Float Pool Nurse
JEMH
02.2002 - 10.2004
Diploma RN - Nursing
JEMH School of Nursing
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