Patricia Pacha
Manager
Green Mountain,NC
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
26
26
years of professional experience
Work History
Store Manager
Big Lots Stores, Inc.
08.2010 - 01.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Bed Bath & Beyond
03.1998 - 10.2009
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
Bachelor of Science - Home Economics
Texas State University
San Marcos, TX05.1994
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Team leadership and coaching
- Store Merchandising
- Shift Scheduling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Exceeded monthly store sales goals 9 months in a row.
- Managed a store that exceeded company expectations in every category during the 2nd-4th quarters.
- Increased sales by 5% by coaching department managers on new merchandising standards.
- Supervised team of 20 staff members.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CulturePersonal development programsHealthcare benefitsPaid time offPaid sick leaveCareer advancementTimeline
Store Manager
Big Lots Stores, Inc.
08.2010 - 01.2024
Store Manager
Bed Bath & Beyond
03.1998 - 10.2009
Bachelor of Science - Home Economics
Texas State University
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