Patricia Packard
Grainger
26
years of professional experience
Customer Returns Processor experienced in managing product returns for local retailers. Achieved business productivity goals through efficient task completion and high-quality customer service. Enhanced inventory management and logistics operations by maintaining accurate stock levels and optimizing warehouse space.
Work History
Warehouse Worker
1 Year 9 Months- Operated pallet jacks for efficient material handling and inventory management.
- Maintained accurate inventory records through meticulous data entry and regular stock audits.
- Collaborated with team members to optimize warehouse layout for improved workflow efficiency.
- Implemented safety protocols, resulting in a reduction of workplace incidents and enhanced compliance.
Returns Specialist
4 Years- Coordinated with team members to expedite returns and ensure high-quality customer service.
- Sorted returned merchandise for proper departmental distribution or prepared for liquidation.
- Recorded returned product details in inventory tracking system for accurate inventory management.
- Adhered to company safety guidelines to minimize warehouse accidents.
Retail Assistant Manager
10 Years 5 Months- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Resolved customer complaints, organized stock, and answered inquiries to enhance customer satisfaction and streamline store operations.
- Ensured store cleanliness and organization to create a positive shopping experience for customers and foster an inspiring workplace for team members.
Education
High School Diploma
Skills
Materials Movement
Shipment Procedures
Order Fulfillment
Packaging and labeling
Loading and unloading
Heavy lifting
Accounts management
Correcting Discrepancies
Accounts management
Customer Relations
Warehouse Maintenance
Self-motivated and disciplined
Cleaning and organizing
Gift Wrapping
Timeline
Warehouse Worker
Grainger
10.2024 - 07.2026Read More
Returns Specialist
Choice Brand Unlimited
10.2020 - 10.2024Read More
Retail Assistant Manager
Dollar Tree
04.2000 - 09.2010Read More
Palmerton Area High School
High School Diploma
Read More