PATRICIA PANIAGUA
Chicago,Illinois
Summary
Altruistic Registered Nurse with 10+ years of healthcare industry experience. Guided patients through process of receiving medical attention, handling case files and advising on nature of condition and need for physician consultation. Dedicated to restoring health and improving quality of life.
Overview
14
14
years of professional experience
Work History
Triage Nurse
Northwestern Memorial Hospital
01.2024 - Current
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Maintained accurate patient records, ensuring thorough documentation of triage assessments and treatment plans.
- Developed strong rapport with patients through active listening skills, empathetic communication, and genuine concern for their wellbeing.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Enhanced patient satisfaction by efficiently prioritizing and addressing urgent medical concerns in a timely manner.
- Integrated evidence-based practices into daily tasks, ensuring consistency in delivering high-quality care across all populations served.
- Maintained a calm and professional demeanor during high-stress situations, effectively managing patient expectations and alleviating concerns.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
- Provided clear and concise instructions to patients regarding home care plans, ensuring proper understanding and adherence to treatment protocols.
- Provided compassionate care for patients experiencing acute symptoms, offering emotional support and comfort during stressful situations.
- Collaborated with multidisciplinary teams to develop individualized care plans for high-risk or complex patients.
- Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
- Improved communication among healthcare team members by serving as a liaison between patients, physicians, and nursing staff.
- Assisted with training new nursing staff on triage procedures, contributing to the overall growth of the team''s competencies.
- Educated patients on self-care strategies and preventative measures to minimize future health complications.
- Routinely evaluated effectiveness of current triage protocols, recommending changes when necessary to optimize patient outcomes.
- Reduced wait times for patients by swiftly assessing their conditions and directing them to appropriate care providers.
- Suggested appropriate disposition to acting physicians based on assessment.
- Monitored compliance and evaluated effectiveness of home treatment instructions.
- Verified patient insurance eligibility and identified primary care physician, contacting office to obtain patient file.
- Advised patients on pre- and post-operative instructions, medication administration and symptoms indicating emergency care.
Telephone Triage Nurse
Erie Family Health Center
04.2023 - 01.2024
- Uphold and support the mission and policies of the company
- Respond promptly to each incoming call
- If call warrants a triage, the caller’s stated symptoms will be assessed to determine the appropriate level of care required to meet the patient’s medical needs
- When appropriate, provide home care instructions using the approved, written guidelines as well as approved reference material provided
- Utilize all resources and guidelines at my disposal to effectively assess, prioritize, advise, schedule physician appointments or refer calls when necessary to the appropriate medical facility, personnel or specialized community service
- Refer patients to appropriate medical facilities or providers for care, utilizing approved guidelines as indicated by individual client profiles
- Thoroughly complete documentation utilizing EPIC in compliance with the approved policies and procedures
- Actively participate in ongoing in-service programs, staff meetings, continuous quality improvement, and periodic performance evaluations and development.
Clinical Nurse/Charge nurse-Transplant/Hepatology Unit
Northwestern Memorial Hospital Chicago
03.2022 - 04.2023
- Gathering patient information by conducting physical examinations and asking questions
- Recommending treatments to ease symptoms, manage chronic conditions or cure illnesses
- Educating patients about self-care and lifestyle changes that can contribute to the success of a treatment
- Monitoring patients’ ongoing conditions and adjusting treatment plans as needed
- Updating patient medical records and ensuring that medical information is accurate and kept private
- Involvement in daily operations of the unit
- Communicate with the pharmacy
- Develop care plan and chart review
- Use customer service skills to support patients and families in achieving their goals
- Collaborate with interdisciplinary team
- Qualified medical interpreter (Spanish)
- Charge nurse: supervise nursing staff and monitor their needs, coordinate daily administrative duties, including assignments, patient care, overseeing patient admissions, transfers and discharges.
Certified Medical Assistant/Immediate Care Technician
Northwestern Medicine Lakeview
01.2017 - 03.2022
- Contributed to efficient office operations by triaging patients by severity of medical complaint
- Assessed, documented and monitored vital signs patients
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment
- Administered rapid tests such as TB skin test, A1C, Rapid flu, Strep throat tests, BV, Trich, Hemoglobin, Glucose, INR, Mono, Rapid COVID and help clinical staff assess conditions
- Secured patient information and maintained patient confidence by completing and safeguarding medical records
- Contacted pharmacies to submit and refill patients' prescriptions
- Interviewed patients to verify information, record medical history and confirm purpose of visit
- Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions
- Led patients to exam rooms, answered general questions and prepared patients for physicians by explaining the process
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary
- Educated patients about medications, procedures and physician's instructions
- Cleaned, restocked and prepared exam rooms and medical equipment
- Scheduled appointments for patients via phone and in person
- Phlebotomy
- EKG
- Spirometry
- POCT
- Assisted with gynecological procedures such as colposcopy, endometrial biopsy, cryotherapy, vulvar biopsy, cyst drainage, IUD placement.
Certified Medical Assistant
Comprehensive Wellness Care
01.2011 - 12.2016
- Led patients to exam rooms, answered general questions and prepared patients for physicians by explaining the process
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary
- Assessed, documented and monitored vital signs for more than 25 patients per day
- Interviewed patients to verify information, record medical history and confirm purpose of visit
- Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion
- Administered rapid tests such as TB test and glucose tests, urine dip to help clinical staff assess conditions
- Contacted pharmacies to submit and refill patients' prescriptions
- Secured patient information and maintained patient confidence by completing and safeguarding medical records
- Cleaned, restocked and prepared exam rooms and medical equipment
- Collected forms and copied insurance cards to coordinate patient information for billing and insurance processing
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies
- Organized charts, documents and supplies to maintain team efficiency
- Contributed to efficient office operations by triaging patients by severity of medical complaint
- Maintained working condition of equipment by closely following operating instructions, troubleshooting breakdowns, performing preventive maintenance and calling for repairs
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis
- Educated patients about medications, procedures and physician's instructions
- Assisted with gynecological procedures such as colposcopy, endometrial biopsy, cryotherapy, vulvar biopsy, cyst drainage, IUD placement
- Assisted in circumcision procedure.
Certified Medical Assistant
Loyola University Health System Outpatient Center
04.2014 - 05.2016
- Led patients to exam rooms, answered general questions and prepared patients for physicians by explaining the process
- Contributed to efficient office operations by triaging patients by severity of medical complaint
- Cleaned, restocked and prepared exam rooms and medical equipment
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies
- Scheduled appointments for patients via phone and in person
- Interviewed patients to verify information, record medical history and confirm purpose of visit
- Assessed, documented and monitored vital signs for more than 100 patients per day.
Education
Master of Science - Nursing
Chamberlain University
Downers Grove, IL08.2024
Bachelor of Science - Nursing
Chamberlain University
Downers Grove, IL12.2021
Associate of Science - Medical Assistant
Coyne College
Chicago, IL12.2010
Skills
Triage
Prescription Refills
Clinical judgment
Compassionate Care
Wound Care
Immunization Administration
Quality Improvement
Appointment Scheduling
Emergency Care
Patient Assessment
Discharge Planning
Treatment Planning
Medication and IV administration
Time Management
Attention to Detail
Problem-solving abilities
Multitasking
Compassionate and Caring
Critical Thinking
Organizational Skills
Team Collaboration
Active Listening
Effective Communication
Patient and family advocacy
Patient Care Assessment
Patient Education
Vitals monitoring
Clear Patient Communication
Microsoft Office
Self Motivation
Patient Condition Monitoring
Accurate Documentation
Care Coordination
Documentation
Training staff
Languages
Spanish
Native or Bilingual
Timeline
Triage Nurse
Northwestern Memorial Hospital
01.2024 - Current
Telephone Triage Nurse
Erie Family Health Center
04.2023 - 01.2024
Clinical Nurse/Charge nurse-Transplant/Hepatology Unit
Northwestern Memorial Hospital Chicago
03.2022 - 04.2023
Certified Medical Assistant/Immediate Care Technician
Northwestern Medicine Lakeview
01.2017 - 03.2022
Certified Medical Assistant
Loyola University Health System Outpatient Center
04.2014 - 05.2016
Certified Medical Assistant
Comprehensive Wellness Care
01.2011 - 12.2016
Master of Science - Nursing
Chamberlain University
Bachelor of Science - Nursing
Chamberlain University
Associate of Science - Medical Assistant
Coyne College
Similar Profiles
Michaela HirdMichaela Hird
Clinical Coordinator, Postpartum at Northwestern Memorial Hospital, Prentice Women's HospitalClinical Coordinator, Postpartum at Northwestern Memorial Hospital, Prentice Women's Hospital
Latasha JohnsonLatasha Johnson
Peer Support Specialist at Northwestern Memorial Hospital, Prentice Women's HospitalPeer Support Specialist at Northwestern Memorial Hospital, Prentice Women's Hospital
Carolyn NguyenCarolyn Nguyen
Interventional Radiology Nurse at Northwestern Memorial HospitalInterventional Radiology Nurse at Northwestern Memorial Hospital
Dana MinculescuDana Minculescu
Nursing Clinical Experience at Northwestern Memorial Hospital (CRT)Nursing Clinical Experience at Northwestern Memorial Hospital (CRT)
Geoffery HeaneyGeoffery Heaney
Veterinary Assistant at Veterinary Emergency GroupVeterinary Assistant at Veterinary Emergency Group