Summary
Overview
Work History
Education
Skills
Timeline
Generic
Patricia Paradis

Patricia Paradis

Lynchburg,VA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

22
22
year of professional experience

Work History

Sales Associate

Sitel
06.2013 - 06.2014
  • Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Built relationships with customers to encourage repeat business.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Developed strong rapport with customers and created a positive impression of the business.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
  • Solved customer challenges by offering relevant products and services.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Recommended complementary purchases to customers, increasing revenue.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversations with customers to better uncover individual needs.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Increased sales revenue by building a strong rapport with customers and recommending appropriate products based on their needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Resolved problems, improved operations, and provided exceptional service.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Completed paperwork, recognizing discrepancies and promptly addressing them for resolution.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Applied effective time management techniques to meet tight deadlines.
  • Managed time efficiently to complete all tasks within deadlines.
  • Identified issues, analyzed information, and provided solutions to problems.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Learned and adapted quickly to new technology and software applications.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Excellent communication skills, both verbal and written.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Education

CNA - Medical

Caribou Adult Learning
Caribou, ME
06.2011

Skills

  • Typing: 60 WPM
  • Time management
  • Attention to detail
  • Customer Care
  • Inbound calls
  • Outbound calls
  • Multi-line phone
  • Team player
  • Punctuality
  • Telephony
  • Listening Skills
  • Flexible Schedule
  • Honest and Dependable
  • Reliable and Responsible
  • Adapt to diverse groups
  • Adaptable and Flexible
  • Outgoing Personality
  • Excellent people skills
  • Basic Mathematics
  • Problem-solving skills
  • Client Service
  • Sales Training
  • Building rapport
  • Documentation And Reporting
  • Friendly and Helpful
  • Strong Communication and Interpersonal Skills
  • Customer Assistance

Timeline

Sales Associate

Sitel
06.2013 - 06.2014

CNA - Medical

Caribou Adult Learning

Similar Profiles

CREATE PROFILE
Patricia Paradis