Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Patricia Paris

Fort Worth,TX

Summary

Seeking challenging position as a Team Leader with a growing company to leverage communication, administrative, collection skills and other skills. sets to assist in capturing corporate, and employee synergies. Willing to accept the responsibilities of leading and developing a cohesive Team with one goal in mind. That goal would be to satisfy client/customer. Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional. Experienced Collections Specialist bringing 13-years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Competent Accounts Receivable Specialist bringing 13 years of experience handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Senior position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Collection Representative (Sr. experienced)

EECU-AUTO
05.2007 - 05.2018
  • Established relationships with customers to encourage payment of delinquent accounts
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
  • Listened to customers and negotiated solutions that met creditor and debtor needs
  • Used probing techniques to determine debtors' reasons for delinquency
  • Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices
  • Achieved performance goals on consistent basis
  • Worked in call center environment handling manual and automatically dialed outbound calls

Accounts Payable Representative

Con-Way Freight
11.2005 - 04.2006
  • Managed over 50 customer calls per day.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers
  • Contributed to producing and interpreting improved finance related methods to establish consistency with accounts payable prerequisites
  • Updated accounting ledgers and journals to balance statements and maintain consistent records
  • Studied past records to detect duplicate statements and fraud, avoiding penalties for non-compliance
  • Presented audit findings to accounting manager after reviewing results and paperwork
  • Compiled budget figures by reviewing past budgets, evaluating estimated income, and assessing expenses

Account Representative

Americredit
08.1999 - 08.2005
  • Analyzed accounts for delinquencies and other ongoing issues
  • Identified and implemented process improvements to maximize efficiency
  • Developed and implemented strategies to improve customer retention and loyalty
  • Achieved revenue targets by developing targeted account strategies
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions
  • Built relationships with customers and community to promote long term business growth
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges
  • Negotiated contracts and agreements with clients to achieve favorable terms
  • Supported customer satisfaction through regular follow-up and communication
  • Implemented customized account plans to meet individual client needs
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base

Collector

SPRINT PCS CORP
05.1998 - 08.1999
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
  • Contacted customers to discuss payment schedules and set up or immediately process payments on 60 day plus accounts.
  • Achieved performance goals on consistent basis
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes
  • Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records

Education

Some College (No Degree) - Processing/Computer Science

Cedar Valley College
Lancaster, TX

Computer Science

El Centro College
Dallas, TX

Skills

  • 15 years customer service and collection experience
  • Strong oral and written communication skills
  • Multi - task assignments
  • Team Leader
  • Good interpersonal skills
  • ACKNOWLEDGMENT:
  • Recent employee review as a positive team member, often assisting another team
  • Payment Scheduling
  • Persuasive Negotiations
  • Problem Identification
  • Analytical and Critical Thinking
  • Delinquent Account Notification
  • Payment Plan Coordination
  • Goals and Performance
  • Pleasant Telephone Demeanor
  • Organizational Skills

Certification

Certificate - Certified Home Health Aide - December 1986Certificate - CPR Training - October 1998

Timeline

Collection Representative (Sr. experienced)

EECU-AUTO
05.2007 - 05.2018

Accounts Payable Representative

Con-Way Freight
11.2005 - 04.2006

Account Representative

Americredit
08.1999 - 08.2005

Collector

SPRINT PCS CORP
05.1998 - 08.1999

Some College (No Degree) - Processing/Computer Science

Cedar Valley College

Computer Science

El Centro College
Patricia Paris