Patricia Parker
Hurdle Mills
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Process Assistant
Enbridge Gas
09.2023 - Current
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Enhanced team productivity by conducting regular training sessions on the latest industry best practices.
- Assisted coworkers and staff members with special tasks on daily basis.
- Established administrative work procedures to track staff's daily tasks.
Universal Banker
First Horizon
01.2023 - 09.2023
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
Branch Manager
Vision Federal Financial Credit Union
07.2022 - 12.2022
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Examined customer loan applications for loan approvals and denials.
Education
Medical Billing And Coding
Wake Technical Community College
Raleigh, NCSkills
- Safety management
- Workflow management
- Scheduling coordination
- Process documentation
- Paperwork processing
- Data entry
- Year-end processing
- Multitasking and time management
- Clear communication
- Administrative procedures
Certification
CPR Certified
Notary Public
Timeline
Process Assistant
Enbridge Gas
09.2023 - Current
Universal Banker
First Horizon
01.2023 - 09.2023
Branch Manager
Vision Federal Financial Credit Union
07.2022 - 12.2022
Medical Billing And Coding
Wake Technical Community College
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