Patricia Parks
Chino,Ca
Summary
Talented leader with 3 years in research, analysis and reporting. Proven track record in building cohesive teams, overseeing test procedures and creating presentations outlining research findings. Exceptional leadership and interpersonal communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Field Service Technician
Southern California Gas Company
10.2022 - Current
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Operated hand tools and power equipment according to company safety procedures.
- Collaborated with cross-functional teams to address unique challenges in the field, sharing expertise to develop innovative solutions.
Customer Service Rep-2
Southern California Gas Company
10.2020 - 04.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
Social Service Practitioner
San Bernardino County
10.2020 - 04.2022
- Developed culturally competent programs that met the unique needs of diverse client populations served by the agency.
- Developed comprehensive training materials for workshops, resulting in improved participant engagement.
- Evaluated program effectiveness using data-driven metrics, making adjustments as needed to improve outcomes for clients served.
- Facilitated support groups for diverse populations, leading to increased coping skills and social connectedness among participants.
- Provided crisis intervention services, deescalating situations and connecting individuals with appropriate resources.
- Monitored client progress towards goals, adjusting service plans as needed to promote success.
- Facilitated groups to address specific needs such as grief and loss, anger management and social skills.
Professional Athlete
Athletes Unlimited
06.2020 - 10.2020
- Promoted the importance of sportsmanship, discipline, and teamwork both on and off the field to uphold the reputation of the organization.
- Utilized advanced data analysis techniques to optimize performance.
- Exhibited excellent teamwork and strong work ethic by promoting camaraderie.
- Served as a mentor to younger players, providing guidance on skill development, technique refinement, and overall improvement.
- Represented the organization with professionalism and integrity during media interviews, public appearances, or other events in which interaction with external stakeholders occurred.
Collaborative Care Specialist Intern
Kaiser Permanente
08.2019 - 05.2020
- Championed interdisciplinary teamwork across various units within the hospital, resulting in a more cohesive and collaborative care approach..
- Enhanced collaborative care for clients by coordinating with multidisciplinary healthcare teams.
- Reduced recidivism rates among at-risk youth by providing targeted interventions focused on skill-building, pro-social activities, and positive role modeling
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Implemented evidence-based therapeutic interventions for clients struggling with mental health challenges or behavioral concerns.
- Contributed to policy development efforts within the organization or broader community context, advocating for systemic change that would benefit clients'' needs more effectively over time.
- Evaluated program effectiveness using data-driven approaches, identifying areas of improvement and implementing changes accordingly.
Comprehensive Counseling Program Intern
West Covina Unified School District
08.2018 - 05.2019
- Conducted thorough research and analysis to support decision-making processes for program improvements.
- Enhanced student development by providing comprehensive academic and personal counseling services.
- Implemented evidence-based interventions tailored to individual client needs, enhancing overall effectiveness of treatment plans.
- Facilitated group counseling sessions to support and encourage client growth.
- Increased community awareness of available social services by conducting informative workshops and presentations.
Customer Service and Clerical Staff
California State University, Fullerton
01.2016 - 08.2016
- Created on campus events for students.
- Handled customer inquiries and suggestions courteously and professionally.
- Used statistical methods to analyze data and generate useful business reports.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Developed innovative research approaches, optimizing data collection and interpretation processes.
Education
Master of Social Work - Community Mental Health
California State University, Fullerton
Fullerton, CA05.2020
Bachelor of Arts - Sociology
California State University, Fullerton
Fullerton, CA05.2018
Skills
- Strong Analytical Skills
- Microsoft Excel, Access, and Powerpoint
- Project Management
- Team Leadership & Development
- Cultural Sensitivity
Certification
Successfully Passed: Preparing for Management
Awards
Quality Assurance Report Award, 04/2024
Timeline
Field Service Technician
Southern California Gas Company
10.2022 - Current
Customer Service Rep-2
Southern California Gas Company
10.2020 - 04.2022
Social Service Practitioner
San Bernardino County
10.2020 - 04.2022
Professional Athlete
Athletes Unlimited
06.2020 - 10.2020
Collaborative Care Specialist Intern
Kaiser Permanente
08.2019 - 05.2020
Comprehensive Counseling Program Intern
West Covina Unified School District
08.2018 - 05.2019
Customer Service and Clerical Staff
California State University, Fullerton
01.2016 - 08.2016
Master of Social Work - Community Mental Health
California State University, Fullerton
Bachelor of Arts - Sociology
California State University, Fullerton
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