Patricia Pastoriza
West Covina,CA
Summary
Dynamic Accounting Technician with a proven track record at the City of Glendora, enhancing financial accuracy through meticulous account reconciliation and payroll administration. Recognized for exceptional communication and critical thinking skills, I consistently resolved discrepancies and improved reporting accuracy, contributing to a reliable financial environment.
Overview
26
26
years of professional experience
Work History
Accounting Technician
City of Glendora
12.2023 - Current
- Enhanced financial accuracy by diligently reconciling accounts, identifying discrepancies, and resolving issues promptly.
- Reduced errors in financial reporting through meticulous attention to detail and thorough review of financial statements.
- Completed bi-weekly payroll for company employees.
- Supported smooth payroll administration through diligent record-keeping, proper deductions calculation, and prompt issue resolution.
Benefits & Claims Specialist
Advanced Benefit Center
01.2022 - 12.2023
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
Front Office Assistant
SMART Spine Institute
11.2019 - 10.2021
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Payroll (ADP Run)
- Accounts Payable/Receivables
- Verified medical benefits.
- Processed/Requested patients medical records.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
Branch Manager
OneMain Financial Services
06.1999 - 11.2016
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Conduct initial phone interview and formal interview
- Implemented training programs
- Human Resource compliance through the use of documentation and corrective action
- Individual, team coaching, and counseling
- Create and maintain employee’s file
- I-9 verification
- Time & Attendance
- Train and develop employees using various sales techniques and strategies
- Prepare staff for Company and State Audits
Education
Human Resource Management
University of Arizona
Tucson, AZ05-2022
Bachelor of Arts - Business Administration
University of Arizona
Tucson, AZ06-2018
Skills
- Accounts payable/receivable processing
- Payroll administration
- Teamwork and collaboration
- Customer service
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Active listening
- Adaptability and flexibility
Affiliations
- SHRM
- CSMFO
Languages
Spanish
Native or Bilingual
Timeline
Accounting Technician
City of Glendora
12.2023 - Current
Benefits & Claims Specialist
Advanced Benefit Center
01.2022 - 12.2023
Front Office Assistant
SMART Spine Institute
11.2019 - 10.2021
Branch Manager
OneMain Financial Services
06.1999 - 11.2016
Human Resource Management
University of Arizona
Bachelor of Arts - Business Administration
University of Arizona
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