Patricia Patino
Yuma,AZ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Organized Receptionist Administrator with great time management, multitasking and scheduling skills. Works well in fast-paced, changing and challenging environments. Dependable in handling operational needs and improving office performance.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Receptionist
Charos Audio Plus
Yuma, AZ
08.2024 - Current
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Monitored security cameras in the lobby area to ensure safety of employees and guests.
- Assisted with special projects assigned by management when required.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Scheduled and confirmed appointments.
Customer Service Associate
Horne Nissan Yuma
Avondale, AZ
10.2021 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Educated customers on special pricing opportunities and company offerings.
Customer Service Representative
Hyundai of Yuma
Yuma, AZ
08.2023 - 10.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Head Cashier
Lowes
Avondale, AZ
04.2019 - 05.2021
- Trained new team members in cash register operation, stock procedures and customer services.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Prepared cash deposits and balanced store safe for opening and closing of business.
- Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
- Helped customers find specific products, answered questions and offered product advice.
- Learned roles of other departments to provide coverage and keep store operational.
- Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Processed refunds for worn, damaged and broken merchandise.
- Monitored checkout counters and self-checkout areas to assist with complex transactions.
Head Cashier
Walamrt
Avondale, AZ
08.2019 - 10.2020
- Trained new team members in cash register operation, stock procedures and customer services.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
Education
High School Diploma -
Kofa High School
Yuma, AZ05.2010
Skills
- Inbound and Outbound Calling
- Customer Support
- MS Office Proficiency
- Verbal and Written Communication
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Multitasking and Prioritization
- Understanding Customer Needs
- SpanishFluency
- Scheduling
- File Management
- Data Entry
- Calendar Management
- Organization skills
- Document Management
- Scheduling appointments
- Verbal and written communication
- Multi-line telephone skills
Timeline
Receptionist
Charos Audio Plus
08.2024 - Current
Customer Service Representative
Hyundai of Yuma
08.2023 - 10.2023
Customer Service Associate
Horne Nissan Yuma
10.2021 - Current
Head Cashier
Walamrt
08.2019 - 10.2020
Head Cashier
Lowes
04.2019 - 05.2021
High School Diploma -
Kofa High School
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