Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Patricia Patterson

Portland,OR

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Recruiter

Bankers Life And Casualty
04.2008 - 07.2008
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Developed recruiting strategies to identify qualified candidates and build network.
  • Verified applicant references and employment details.
  • Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.

Office Manager

Charlotte Overstock
01.2007 - 02.2008
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Compared vendor prices and negotiated for optimal savings.
  • Utilized client and staff feedback to maintain customer partnerships and increase revenue.

Accounts Manager

Cross-Sell, Inc
04.2003 - 01.2005
  • Communicated with customers to identify and resolve outstanding payments.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Reported financial data and updated financial records in ledgers and journals.
  • Responded to inbound inquiries regarding accounts and payments.
  • Tracked invoices, receipts and deposit slips to generate monthly fiscal statements.
  • Leveraged computerized accounting software to create and maintain accurate customer account records.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Recorded deposits into dBase, reconciled monthly bank accounts and tracked expenses.
  • Managed and updated financial accounts and permanent records for more than 1,600 current clients.

Communications Intern

Kentucky Geological Survey
09.2002 - 12.2002
  • Prepared social media posts and videos with eye for viral content strategies.
  • Proofread and edited materials prepared by all staff to check and correct spelling, grammar and style.
  • Developed campaigns to increase public awareness of company and engage customers.
  • Developed original content for blog posts and website articles.
  • Wrote press releases for routine use and crisis management.
  • Wrote and distributed press releases for company and clients.
  • Maximized advertising efforts by developing content for media relations, corporate communications and social media posts.

Customer Service/Administrative Assistant Associate

Raquet Club Apartments
01.2002 - 12.2002
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Maintained clean reception area to promote positive, professional environment for clients.

Customer Service/Administrative Assistant to the General Manager

Sandell-Lea And Associates, Inc.
02.1997 - 04.1998
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.

Business Owner/Operator

Med-Con Respiratory Services, Inc.
10.1980 - 10.1992
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
  • Monitored staff performance, providing final-say assessment over inquiries.
  • Served as principal stakeholder over organization's complete operations.
  • Led screening, hiring and staff scheduling to maintain compliance with group goals.
  • Lent business acumen to meet day-to-day strategic objectives.
  • Trained and motivated employees to perform daily business functions.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
  • Input income and expense details into database to track business finances and address variances.
  • Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
  • Employed prompt decision-making and in-depth research to resolve issues.
  • Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
  • Learned and remained updated on statutory requirements and regulations.
  • Built and deployed operational procedures, training programs and administrative systems to handle needs.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Maintained motivated and well-paid sales team by calculating commission payments on time.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.

Education

Bachelor of Arts - Communications

Unversity of Kentucky
Lexington, KY

Skills

  • Cold Calling
  • Regulatory Requirements
  • Behavioral Interviewing
  • Candidate Pre-Screening
  • Microsoft Office
  • Client Relationship Management
  • Expense Reports
  • Compensation Packages
  • Regulations Compliance, Contracting
  • Training and Onboarding
  • Organizational Planning Knowledge
  • Business Requirements Understanding

Timeline

Recruiter

Bankers Life And Casualty
04.2008 - 07.2008

Office Manager

Charlotte Overstock
01.2007 - 02.2008

Accounts Manager

Cross-Sell, Inc
04.2003 - 01.2005

Communications Intern

Kentucky Geological Survey
09.2002 - 12.2002

Customer Service/Administrative Assistant Associate

Raquet Club Apartments
01.2002 - 12.2002

Customer Service/Administrative Assistant to the General Manager

Sandell-Lea And Associates, Inc.
02.1997 - 04.1998

Business Owner/Operator

Med-Con Respiratory Services, Inc.
10.1980 - 10.1992

Bachelor of Arts - Communications

Unversity of Kentucky
Patricia Patterson