Patricia Patterson
Twin Falls
Summary
Proven leader and adaptable professional, excelling in roles from Home Depot Inc to Ice Cave Fireworks, demonstrating dependability and a strong work ethic. Achieved customer service excellence through effective communication, enhancing client relationships by 30%. Skilled in operational management and team motivation, consistently prioritizing efficiency and quality outcomes.
Overview
19
19
years of professional experience
Work History
Cashier
Home Depot Inc
Twin Falls
09.2024 - Current
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Welcomed customers, offering assistance to help find store items.
- Collected payments and provided accurate change.
- Ensured compliance with all safety regulations within the store environment.
- Maintained clean and orderly checkout areas by sanitizing registers and scanners,emptying trash cans and wiping down surfaces
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Delivery Driver
MyDeliveries Inc.
Jerome
02.2023 - Current
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Maintained accurate records of goods delivered and collected payments as required.
- Transported and safely delivered items to prevent damage or loss.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
Housekeeper
Keeping Clean
Twin Falls
11.2022 - 02.2023
Deliver Driver
Powers Candy Company
Twin Falls
08.2022 - 11.2022
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Navigated routes with relevant map programs and GPS systems.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Parts Delivery Driver
Napa Auto Parts
Twin Falls
06.2022 - 08.2022
- Ensured paperwork was completed correctly before delivering parts.
- Maintained records of deliveries, including customer signatures.
- Reported any problems or damage to supervisor immediately upon return from route.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Delivered parts to customers in a timely manner.
Lawn Care Specialist
KJ’s Lawn Care and Maintenance
Twin Falls
03.2022 - 06.2022
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
- Overseen seasonal lawn care tasks, including spring clean-up and fall leaf removal.
- Performed regular lawn maintenance tasks including mowing, trimming, and edging to enhance curb appeal.
- Trimmed flowers and cleaned flower beds.
- Maintained equipment in good working condition, performing regular checks and minor repairs.
- Shoveled snow and spread salt on walkways and parking lots.
Auto Parts Delivery Driver
Factory Motor Parts Company
Twin Falls
04.2021 - 11.2021
- Obtained customer signature on receipt for pickup or delivery.
- Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
- Verified accuracy of all orders before leaving the warehouse.
- Resolved customer disputes in a professional manner while maintaining excellent customer service standards.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Stocked shelves with incoming inventory when not making deliveries.
Courier
Western Air Express
Twin Falls
08.2020 - 04.2021
- Loaded and unloaded vehicle with packages, ensuring secure and organized arrangement to prevent damage.
- Utilized navigation tools and local knowledge to find the most efficient delivery routes.
- Performed regular maintenance checks on vehicles including oil changes and tire rotations.
- Managed inventory of delivery supplies, such as packaging, labels, and delivery forms.
- Drove company vehicle to transport goods between locations safely and efficiently.
- Maintained accurate logs of deliveries and pickups.
Janitor
Bauer Custodial Services, Inc.
Twin Falls
08.2020 - 11.2020
- Swept and mopped floors, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Medical Courier
MLS Courier LLC
Twin Falls
07.2019 - 08.2019
- Transported medical specimens, lab results, and patient documents between hospitals and laboratories, ensuring timely and safe delivery.
- Logged and tracked deliveries using electronic and paper systems, ensuring accuracy and accountability of all items transported.
- Conducted daily vehicle inspections to ensure operational safety and reliability, addressing any issues promptly.
Direct Support Professional
SL START AND ASSOCIATES LLC
11.2017 - 03.2019
- Supervised medication administration, personal hygiene and other activities of daily living.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Transported clients to doctor's appointments and errands.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Recorded client status progress and challenges in logbooks and reports.
- Built strong and trusting rapport with clients and loved ones.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
Bundle Hauler
Lee Publications Inc.
Twin Falls
05.2016 - 02.2017
- Filled machines with newspapers
- Inspected vehicles for mechanical items and safety issues before each trip.
- Inspected product load for accuracy to foster timely and complete delivery.
- Operated vehicles in accordance with company policies and applicable laws and regulations.
- Assisted other drivers when required during peak times.
- Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.
Manager of Operations
Ice Cave Fireworks
Jerome
03.2009 - 07.2016
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Tracked and replenished inventory to maintain par levels.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Used excellent verbal skills to engage customers in conversation in order to complete sales
- Recruited, hired and trained crew members on inventory management, cash handling skills and customer service.
- Enforced federal, state, local and company rules for safety and operations.
Rv Interior Finisher
Rose RV Trailer Inc.
Eden
09.2008 - 10.2009
- Installed interior lights
- Installed battens
- Installed heater vents
- Measured and cut wall coverings such as fabric or vinyl with hand tools or power saws.
- Attached hinges onto cabinet doors to enable them to open close properly.
- Used hand tools such as trowels, broad knives or putty knives to apply sealing compound to holes and cracks.
- Attached materials to paneling using hardware or adhesives.
- Demonstrated efficiency and dedication to quality by contributing to successfully completed jobs.
- Notified supervisors of faulty operations and defective materials to improve production.
General Asphalt Construction Laborer
Emery Bros. Construction and Asphalt
Filer
07.2007 - 09.2008
- Applied cold mix and crack filling sealant
- Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
- Inspected completed work to ensure quality standards were met.
- Operated equipment with strong focus on safety and ground communication. Loader/roller
- Used rakes and shovels to apply, spread and level asphalt and gravel.
Furniture Finisher
Couch’s Out Of The West
Twin Falls
11.2006 - 05.2007
- Completed attractive, high-quality finishes by applying paint, oil or stain to wood grain.
- Smoothed, shaped and touched up surfaces, preparing finish and bolstering integrity using sandpaper and grinders, putty, brushes and sprays.
- Inspected finished products for blemishes, scratches or other imperfections.
- Repaired minor defects on furniture such as chips, dents and gouges using fillers and putty.
- Assisted in loading and unloading heavy furniture pieces into trucks for delivery purposes.
- Utilized hand tools and equipment for detailed finishing work.
Parts Runner
Magic Valley Auto Parts
Twin Falls
05.2006 - 11.2006
- Developed an understanding of different types of automotive parts in order to provide better service to customers.
- Provided excellent customer service by responding quickly to requests for information or help by phone or in person
- Maintained accurate inventory records for all parts stocked in the warehouse.
- Picked up and delivered parts and equipment to customers and businesses
- Kept parts department professional and well-stocked for customer and staff needs.
- Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
Education
Associates of Business - Business Management
College Of Southern Idaho
Twin Falls05-2026
Associates Of Science - Criminal Justice
College Of Southern Idaho
05.2013
High school Equivalency -
College Of Southern Idaho
Twin Falls05-2010
Skills
- Dependability and Reliability
- Leadership Skills
- Achievement Oriented
- Customer Service Excellence
- Adaptability
- Communication Skills
- Strong Work Ethic
Notes
Employment gaps were the result of unemployment or seasonal positions.
Timeline
Cashier
Home Depot Inc
09.2024 - Current
Delivery Driver
MyDeliveries Inc.
02.2023 - Current
Housekeeper
Keeping Clean
11.2022 - 02.2023
Deliver Driver
Powers Candy Company
08.2022 - 11.2022
Parts Delivery Driver
Napa Auto Parts
06.2022 - 08.2022
Lawn Care Specialist
KJ’s Lawn Care and Maintenance
03.2022 - 06.2022
Auto Parts Delivery Driver
Factory Motor Parts Company
04.2021 - 11.2021
Courier
Western Air Express
08.2020 - 04.2021
Janitor
Bauer Custodial Services, Inc.
08.2020 - 11.2020
Medical Courier
MLS Courier LLC
07.2019 - 08.2019
Direct Support Professional
SL START AND ASSOCIATES LLC
11.2017 - 03.2019
Bundle Hauler
Lee Publications Inc.
05.2016 - 02.2017
Manager of Operations
Ice Cave Fireworks
03.2009 - 07.2016
Rv Interior Finisher
Rose RV Trailer Inc.
09.2008 - 10.2009
General Asphalt Construction Laborer
Emery Bros. Construction and Asphalt
07.2007 - 09.2008
Furniture Finisher
Couch’s Out Of The West
11.2006 - 05.2007
Parts Runner
Magic Valley Auto Parts
05.2006 - 11.2006
Associates of Business - Business Management
College Of Southern Idaho
Associates Of Science - Criminal Justice
College Of Southern Idaho
High school Equivalency -
College Of Southern Idaho
Similar Profiles
Shona GastianShona Gastian
Product Support Technician at Home Depot IncProduct Support Technician at Home Depot Inc
Thomas DeLozierThomas DeLozier
Order Fullfillment at Home Depot IncOrder Fullfillment at Home Depot Inc
Abiodun AdeyemoAbiodun Adeyemo
Account Executive - Payables and Receivables at Home Depot IncAccount Executive - Payables and Receivables at Home Depot Inc