Patricia Payne
San Leandro,CA
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
9
9
years of professional experience
Work History
Retail Sales Associate
Cost Plus World Market, Inc
01.2023 - 10.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Mailroom Clerk
Aston Carter
09.2022 - 01.2023
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used automated mail processing equipment to sort and collate mail.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Maintained clean and organized mail room to promote safety and efficiency.
Package Handler
FedEx Express
10.2018 - 05.2022
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed, and loaded packages into correct trucks.
- Communicated regularly with supervisors to provide information on delays and issues with shipments.
Customer Service Specialist
Lucky Supermarket
10.2014 - 06.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Developed customer service improvement initiatives to decrease customer wait times.
Education
High School Diploma -
San Leandro High School
San Leandro, CA06.2015
Skills
- Regulatory Compliance
- Customer Service
- Display Setup
- Loss Prevention
- Order Processing
- Dispute Mediation
- Time Management
- Problem-Solving
- Teamwork and Collaboration
- Flexible Schedule
- Cash Handling
- Interpersonal and Written Communication
Timeline
Retail Sales Associate
Cost Plus World Market, Inc
01.2023 - 10.2023
Mailroom Clerk
Aston Carter
09.2022 - 01.2023
Package Handler
FedEx Express
10.2018 - 05.2022
Customer Service Specialist
Lucky Supermarket
10.2014 - 06.2018
High School Diploma -
San Leandro High School
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