Patricia Pedersen
Poughkeepsie,NY
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
Work History
Unit Coordinator
Health Alliance Hospital
Kingston, NY
10.2024 - Current
- Coordinated patient transfers between units and other facilities.
- Acted as a liaison between hospital departments, medical staff, families, and community agencies regarding patient care issues.
- Facilitated communication between healthcare providers throughout the organization.
- Identified opportunities for process improvements within the unit.
- Provided administrative support to healthcare teams, including data entry, filing, and preparing reports.
Branch Operations Lead
JP Morgan Chase
Poughkeepsie, NY
11.2017 - Current
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Identified operational and performance issues and worked with managers to resolve concerns.
- Analyzed operational performance to identify pain points and provided actionable solutions to management.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Acquired and maintained knowledge of emerging technologies, including customer virtual interactions.
- Actively participating in planning sessions for new projects or initiatives.
- Collaborating with other departments such as IT, HR, Sales and Marketing to ensure smooth cross-functional operations.
Education
Associate of Arts - Business Management
Dutchess Community College
Poughkeepsie, NY Skills
- Working collaboratively
- Multitasking
- Analytical
- Friendly, positive attitude
Timeline
Unit Coordinator
Health Alliance Hospital
10.2024 - Current
Branch Operations Lead
JP Morgan Chase
11.2017 - Current
Associate of Arts - Business Management
Dutchess Community College
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