Patricia Pegram
Winston-Salem,NC
Summary
Senior Corporate Team Travel Leader and outstanding performer in Travel Agency management. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of Travel business. Recognized for inspiring team members to excel and encouraging creative work environments.
Overview
36
36
years of professional experience
Work History
Director of Corporate Travel
Maupin Travel
Raleigh, NC
11.2019 - 05.2022
- Hired and directed teams to achieve daily and long-term operations and business goals.
- Established performance goals for each department and provided feedback on methods for reaching those milestones.
- Worked with team leaders to arrange schedules based on production requirements and available resources.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Provided documentation of processes to comply with regulations and company policies.
- Delegated assignments based on plans, project needs and knowledge of individual team members.
- Worked closely with organizational leadership and board of directors to strategically affect operational direction.
- Developed impactful and strategic partnerships with clients to drive business development.
- Primary GDS liason. Set up and trained all advisors. Built all rules and edits.
- Online Booking Tool Support - (Deem, Concur, Cytric) both internal and external
- Mid and Back Office Technology Support
- 3rd Party Support- Bookingbuilder, Magnatech, Cornerstone, Travel Automations
- 3rd party support -
Corporate Team Manager
Aladdin Travel
Winston Salem, NC
10.1987 - 11.2019
- Supervised and led employees to high performance levels while maintaining great customer service levels
- Maintained schedules for staffing coverage
- Improved quality processes for increased efficiency and effectiveness.
- Evaluated quality problems and performed necessary actions to identify and resolve issues.
- Worked with other management to resolve problems, improve operations and provide exceptional customer service.
- Responded to support requests from OBT end users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices and software to set up work stations for employees.
- Led employee relations through effective communication, coaching, training and development.
Customer Service Representative
US Airways Center
Winston Salem, NC
10.1986 - 10.1987
- Provided customer service to customers in fast-paced environment.
Education
Some College (No Degree) - Business
Forsyth Technical Community College
Winston-Salem, NCSkills
Advisor Leadership
- Team Leadership and coaching
- Team goals
- Hiring and training team members
- Directing team activities
- Corporate processes and procedures
- Corporate client relations
- Bookingbuilder administrator
- Magnatech administrator
- Cornerstone - iQCX - administrator
- Qbotics administrator
- Trams
- Clientbase
- Online Booking Tools- Concur, Cytric, eTravel
Timeline
Director of Corporate Travel
Maupin Travel
11.2019 - 05.2022
Corporate Team Manager
Aladdin Travel
10.1987 - 11.2019
Customer Service Representative
US Airways Center
10.1986 - 10.1987
Some College (No Degree) - Business
Forsyth Technical Community College
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