Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Patricia Pena

Houston,United States

Summary

Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs. Bilingual individual with demonstrated leadership and strong staff oversight and development skills. Strong communicator with passion for helping others.

Overview

7
7
years of professional experience

Work History

Case Manager

Bello Amanecer
Houston, TX
06.2016 - 03.2022
  • Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
  • Participated in professional growth programs to support special education improvement efforts.
  • Completed regular visitations to check on adults with special needs families in their home environments.
  • Updated 36 case records daily with all client contacts and information.
  • Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
  • Worked with service coordinators to coordinate team development activities and trainings.
  • Referred clients to appropriate team members, community agencies and organizations to meet individual needs.
  • Evaluated treatment plans for their individual goals and healthcare standards.
  • Partnered with physicians, active therapists, and or service coordinators to develop and implement individualized care plans and documented patient interactions and interventions in charting systems.

Administrative Assistant/Human Resources Assistant

Bello Amanecer
Houston, TX
06.2016 - 04.2017
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Scheduled office meetings
  • Generated reports and typed letters in Word.
  • Edited documents to improve accuracy of language, flow and readability. Translated documents to spanish when needed.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Filed paperwork, sorted and maintained office organization.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Corresponded with clients through email, telephone or postal mail.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained payroll information by calculating, collecting and entering data.
  • Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
  • Processed payrolls on regular basis for more than 60 employees .
  • Verified timekeeping records and handled any discrepancies with employees.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
  • Executed record filing system to improve document organization and management

Waitress/Cashier

Taqueria Arandas
Baytown, TX
01.2016 - 06.2016
  • Helped customers complete purchases, locate items and join reward programs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Cultivated warm relationships with regular customers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Served] beverages and offered refills.
  • Processed orders and sent to kitchen employees for preparation.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Education

GED -

Houston Texas
2021

Skills

  • Direct Patient Care
  • Case management
  • Treatment planning
  • Staff training
  • Written and verbal communication (bilingual)
  • Proficient in Word and Excel
  • Multi-Line Telephone Systems
  • Strong Organizational Skills
  • Business Administration
  • Highly Efficient and Productive
  • Fast Learner
  • Data Entry
  • Invoice Processing
  • Customer Service
  • Payroll Administration
  • High Volume Phone Inquiries
  • Ease with Computers and Technology

Languages

Spanish

Timeline

Case Manager

Bello Amanecer
06.2016 - 03.2022

Administrative Assistant/Human Resources Assistant

Bello Amanecer
06.2016 - 04.2017

Waitress/Cashier

Taqueria Arandas
01.2016 - 06.2016

GED -

Houston Texas

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Patricia Pena