Patricia Pena
Moxee City,WA
Summary
Proven to adapt in a fast-paced environments, I leveraged my attention to detail and time management skills at Yakima Valley Farm Workers to enhance timelines and patient experiences. My adeptness in computer skills and positive professional manner significantly improved client relations and operational efficiency.
Overview
2025
2025
years of professional experience
Work History
OP Assistant
Yakima Valley Farm Workers
- Developed and maintained project timelines to ensure on-time completion of tasks.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Clinical Support Specialist
Yakima Valley Farm Workers Clinic
10.2021 - 01.2025
- Ensured accurate documentation, timely updating patients'' files with relevant information.
- Boosted efficiency in handling phone calls, transferring or directing callers appropriately
- Enhanced patient experience by efficiently managing appointment scheduling and medical record updates.
- Maintained patient privacy by strictly adhering to HIPAA regulations during all interactions with patients and their records.
- Fostered strong relationships with patients, providing empathetic support during their visits while addressing any concerns they may have had about their care plans.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Maintained current and accurate medical records for patients.
- Registered new patients in electronic medical records prior to scheduling appointments
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
HIM Document Imaging Clerk
Yakima Valley Farm Workers
02.2016 - 10.2021
- Collaborated with IT personnel to troubleshoot hardware or software issues, ensuring minimal downtime for document imaging operations.
- Reduced errors in document storage by meticulously verifying scanned images against original hard copies.
- Demonstrated attention to detail while preparing documents for scanning, resulting in higher quality digital images.
- Maintained up-to-date knowledge on industry best practices for document management, always seeking opportunities to improve processes within the department.
- Expedited customer requests for specific documents by efficiently locating, retrieving, and delivering them on time.
- Organized physical files for archival purposes after successful conversion into electronic format, ensuring proper disposal according to company guidelines.
- Provided exceptional customer service while responding promptly to inquiries regarding the status of requested documents from various departments within the organization.
- Ensured compliance with company policies, maintaining confidentiality and security of sensitive information during the scanning process.
- Enhanced document retrieval efficiency by accurately scanning and indexing various types of documents.
- Promoted efficient document processing by maintaining orderly and clean control room.
Clinical Secretary
Yakima Valley Farm Workers
10.2009 - 06.2011
- Contributed to a positive work environment, addressing staff concerns promptly and professionally.
- Enhanced patient experience by efficiently managing appointment scheduling and medical record updates.
- Maintained patient privacy by strictly adhering to HIPAA regulations during all interactions with patients and their records.
- Ensured accurate documentation, timely updating patients'' files with relevant information.
- Boosted efficiency in handling phone calls, transferring or directing callers appropriately based on their inquiries.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Maintained current and accurate medical records for patients.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Education
High School Diploma - General Studies
A.C. Davis High School
Yakima, WA06.1989
Skills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- File and record keeping
- Schedule and calendar management
- Record preparation
- Mail sorting and distribution
- Mail distribution
- Client interaction
- Record keeping
- Positive and professional
- Documentation and filing
- Supply restocking
- Mail handling
Timeline
Clinical Support Specialist
Yakima Valley Farm Workers Clinic
10.2021 - 01.2025
HIM Document Imaging Clerk
Yakima Valley Farm Workers
02.2016 - 10.2021
Clinical Secretary
Yakima Valley Farm Workers
10.2009 - 06.2011
OP Assistant
Yakima Valley Farm Workers
High School Diploma - General Studies
A.C. Davis High School
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