PATRICIA PENA
Lathrop
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Overview
21
21
years of professional experience
Work History
Patient Registration Rep/ MOR II
Dignity Health - St. Joseph's Medical Center
03.2022 - Current
- Receiving referrals and complete the uploading process to Cerner.
- Review and audit referral completeness to contact patient for appointment scheduling.
- Scan documents into patients chart.
- Utilize electronic health record systems for accurate data entry and retrieval of patient information.
- Verify insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Assist patients with forms and obtained signatures
- Collect copays and deductibles
- Obtained insurance referrals and authorizations
- Referred patients to specialty offices
- Complete admission forms.
Patient Service Representative II
Sutter Gould Medical Foundation
10.2023 - 03.2026
- Check in patients and confirming that all information entered is correct
- Verified insurance eligibility and coverage for patients.
- Managed appointment scheduling and follow-ups, ensuring timely access to medical services.
- Demonstrate strong customer service skills by greeting patients, providing directions, and answering questions.
- Scan ID, insurance cards and forms into EHR Epic system
- Assist patients with completing forms
- Ensure compliance with HIPAA regulations through proper handling of confidential patient information.
- Verify patient information to ensure accuracy prior to appointment check-in
- Process payments accurately
- Verify and updated changes in patient, physician, or insurance to maintain proper billing.
Patient Registration Clerk
San Joaquin General Hospital
10.2020 - 03.2022
- Obtained patient demographics, data entry into cerner
- Scan insurance cards and ID into EHR
- Verified insurance and eligibility
- Obtained document signatures
- Admit patients
- Place patients in Obs status
- Collect copays
- Interviewed patients to apply for healthcare assistance
- Move patients to new beds
- Verify insurance of patient admission
- Answer phones and direct callers to appropriate department.
Medical Office Specialist
Zeiter Eye Medical Group Inc
10.2009 - 03.2022
- Greet patients
- Answer phones
- Schedule incoming and returning appointments
- Verify insurance and eligibility
- Obtain insurance authorizations and referrals
- Contact insurance for procedure benefits
- Data entry
- Insurance posting and billing as needed
- Close daily money drawer
- Medical records.
Medical Receptionist
Eaton Optometric Medical Group
10.2005 - 10.2009
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly.
- Answered phones promptly and directed calls appropriately.
- Updated patient records, medical histories, and contact information for traceability.
- Processed payment transactions for cash, checks, and credit and debit cards.
- Scheduled appointments, managed calendars, and coordinated meetings efficiently.
- Organized and filed patient medical records.
Education
Medical Office Specialist - Medical Office
Kaplan College
California07.2004
Skills
- Insurance verification
- Payment collection
- Patient confidentiality
- Eligibility determination
- Professionalism and ethics
- Medical terminology
- HIPAA compliance
- Referral verification
Timeline
Patient Service Representative II
Sutter Gould Medical Foundation
10.2023 - 03.2026
Patient Registration Rep/ MOR II
Dignity Health - St. Joseph's Medical Center
03.2022 - Current
Patient Registration Clerk
San Joaquin General Hospital
10.2020 - 03.2022
Medical Office Specialist
Zeiter Eye Medical Group Inc
10.2009 - 03.2022
Medical Receptionist
Eaton Optometric Medical Group
10.2005 - 10.2009
Medical Office Specialist - Medical Office
Kaplan College