Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
AdministrativeAssistant
Patricia Peoples

Patricia Peoples

Austin,Texas

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

9
9
years of professional experience

Work History

Delivery Courier

Amazon
Austin, TX
07.2022 - Current
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions
  • Verified package information to check for accuracy and completeness
  • Utilized communication devices to stay in contact with support teams and provide real-time status updates

Small Business Owner

All Things Pristine
Austin, TX
06.2020 - Current
  • Developed, marketed and sold full range of customized products, including gift baskets, accessories and wedding/engagement gifts
  • Provided positive first impressions to welcome existing, new and potential customers
  • Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans
  • Planned and paced work efficiently in order to meet daily, weekly, project or production goals
  • Exceeded goals through effective task prioritization and great work ethic
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions

Insurance Agent

Ehealthinsurance
Austin, TX
02.2021 - 07.2022
  • Built relationships and maintained high standards of customer service with clients using active listening and issue resolution to provide excellent service
  • Responded to customer calls swiftly to resolve issues and answer questions
  • Cross-sold insurance products to existing clients to reach sales targets
  • Determined insurance plan needs by assessing existing coverage and aligning new products and services with long-term goals

Customer Service Representative

Opcity Realty/Realtor.com
Austin, TX
02.2018 - 10.2020
  • Helped real estate brokers, lenders and settlement service providers serve online consumers in a fast-paced start up environment
  • Matched consumers to the best agent for them; facilitated the buying and selling process by connecting and coordinating the vital services within the home buying/selling ecosystem
  • Helped consumers through the early stages of the home buying or selling process
  • Made 175+ daily outbound/inbound calls to identify consumer needs and responded by providing superior service and resolution
  • Determined the needs of consumers nationwide through effective listening and questioning and communication skills
  • Explained products and benefits while representing company in a professional manner
  • Awarded Quality All Star of the month (Award for 100% Quality Calls on a Grading Scale)
  • Graduated and helped pioneer the Future Leaders Program for company

Social Services Assistant

WIC
San Angelo, TX
11.2016 - 01.2018
  • Kept records and prepared reports for owner or management concerning visits with clients
  • Interviewed clients to gather information about their backgrounds, needs, or progress
  • Explained regulations, policies, or procedures to clients
  • Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources
  • Assisted clients in accessing services and benefits by providing education and information about community resources, successfully assisting 300+ clients in acquiring needed aid or benefits
  • Educated potential participants on available services and processes to engage in program

Healthcare Administrative Assistant

United States Air Force
San Angelo , TX
07.2014 - 07.2016
  • Performed patient verification and validated referral authorizations through front desk administration tasks
  • Handled over 150+ daily non-emergency and emergency front desk and appointment line calls
  • Processed up to 144 inbound records monthly with 100% accuracy
  • Increased efficiency of STR (service treatment record) processing for clinic and detached location
  • Patient Admin Emergency Management Team Member, responsible for patient accountability
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
  • Handled client correspondence and tracked records to foster office efficiency
  • Coached new employees on administrative procedures, company policies and performance standards

Education

High School Diploma -

Waterford Mott High School
Waterford, MI
05-2012

Skills

  • Military Experience
  • Professional Telephone Demeanor
  • Multitasking Ability
  • Flexible & Adaptable
  • Time Management
  • Organization Skills
  • Problem-Solving Skills
  • Customer Service Optimization
  • Quality Assurance
  • Typing 42 wpm
  • Attention to Detail
  • Working Independently
  • Relationship Building and Rapport
  • Performance Improvement

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Where you stumble and fall, there you discover the gold.
Joseph Campbell

Timeline

Delivery Courier

Amazon
07.2022 - Current

Insurance Agent

Ehealthinsurance
02.2021 - 07.2022

Small Business Owner

All Things Pristine
06.2020 - Current

Customer Service Representative

Opcity Realty/Realtor.com
02.2018 - 10.2020

Social Services Assistant

WIC
11.2016 - 01.2018

Healthcare Administrative Assistant

United States Air Force
07.2014 - 07.2016

High School Diploma -

Waterford Mott High School

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Patricia Peoples