Patricia Pepperman
Richmond,TX
Summary
Overview
7
7
years of professional experience
Work History
Sr. Office Assistant
Fort Bend County, County Court At Law #1
2023.01 - 2023.09
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Type correspondence and prepare reports and paperwork.
- Prepare and distribute mail.
Legal Administrative Assistant
Exterran
2022.09 - 2022.11
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Helped with intake of new clients and materials by setting up files and documenting important information.
- Report and provide clerical support to the Legal Department.
- Create data spreadsheets using Excel.
- Handle incoming and outgoing mail.
Administrative Assistant
Taste of Texas
2021.09 - 2022.05
- Organize and maintain files and databases in a confidential manner.
- Assisting in HR entry and on-boarding completion.
- Provide administrative support to ensure efficient operation of office.
- Tasks such as filing, typing, copying, scanning etc.
- Perform miscellaneous job-related duties as assigned.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Service Administrator
Rise Association Management Group
2021.04 - 2021.08
- Created and processed client mailings to distribute information to the community.
- Provided inbound callers with a great experience by resolving their questions and needs and directed them appropriately.
- Assisted community manager to manage property in accordance with company objectives and metrics.
- Managed and maintained client documents to ensure uniformity and completed online and office document systems.
- Provided coverage and support at locations with personnel needs.
- Assisted homeowners with account issues.
Hostess and Cocktail Waitress
Hotel Zaza - Memorial City
2019.01 - 2020.03
- Welcomed and served 120+ customers per shift with descriptive knowledge of all entrees and assorted cocktails alike.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Answered customers' questions, recommended items, and recorded order information.
- Built rapport and reoccurring guests by establishing comfortability and likeness with detail to each.
- Assisted in planning and hosting corporate outings and networking events ranging from 150 to 400 guests.
- Created an environment that promoted positive service to guests that led to an increase in referral business, along with higher retention of guests stay.
Bartender
Alamo Drafthouse
2018.04 - 2019.01
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Barista
Starbucks
2016.09 - 2018.01
- Recognized as an integral team member and promoted to Greenhouse location to help assist with development/investment of team members.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Worked as a collaborative team member in a fast-pace environment
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Developed new product (drink) at Bellaire location.
Education
High School Diploma -
Seven Lakes High School
Katy, TX2012
Skills
- Paperwork Drafting
- Sales and Marketing
- Account Acquisition
- Customer Relationship Management
- Product and Service Sales
- Data Entry
- Suggestive Selling
- Strategic Planning
- Cost Reviewing
- Written and Verbal Communication
- POS System Operations
- High-Volume Environments
- Operational Efficiency
- Customer Service
- Customer Inquiries
- Organizing and Categorizing Data
Timeline
Sr. Office Assistant
Fort Bend County, County Court At Law #1
2023.01 - 2023.09
Legal Administrative Assistant
Exterran
2022.09 - 2022.11
Administrative Assistant
Taste of Texas
2021.09 - 2022.05
Service Administrator
Rise Association Management Group
2021.04 - 2021.08
Hostess and Cocktail Waitress
Hotel Zaza - Memorial City
2019.01 - 2020.03
Bartender
Alamo Drafthouse
2018.04 - 2019.01
Barista
Starbucks
2016.09 - 2018.01
High School Diploma -
Seven Lakes High School
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