Patricia Pepperman
Richmond,TX
Overview
7
7
years of professional experience
Work History
Sr. Office Assistant
Fort Bend County, County Court At Law #1
01.2023 - 09.2023
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Type correspondence and prepare reports and paperwork.
- Prepare and distribute mail.
Legal Administrative Assistant
Exterran
09.2022 - 11.2022
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Helped with intake of new clients and materials by setting up files and documenting important information.
- Report and provide clerical support to the Legal Department.
- Create data spreadsheets using Excel.
- Handle incoming and outgoing mail.
Administrative Assistant
Taste of Texas
09.2021 - 05.2022
- Organize and maintain files and databases in a confidential manner.
- Assisting in HR entry and on-boarding completion.
- Provide administrative support to ensure efficient operation of office.
- Tasks such as filing, typing, copying, scanning etc.
- Perform miscellaneous job-related duties as assigned.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Service Administrator
Rise Association Management Group
04.2021 - 08.2021
- Created and processed client mailings to distribute information to the community.
- Provided inbound callers with a great experience by resolving their questions and needs and directed them appropriately.
- Assisted community manager to manage property in accordance with company objectives and metrics.
- Managed and maintained client documents to ensure uniformity and completed online and office document systems.
- Provided coverage and support at locations with personnel needs.
- Assisted homeowners with account issues.
Hostess and Cocktail Waitress
Hotel Zaza - Memorial City
01.2019 - 03.2020
- Welcomed and served 120+ customers per shift with descriptive knowledge of all entrees and assorted cocktails alike.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Answered customers' questions, recommended items, and recorded order information.
- Built rapport and reoccurring guests by establishing comfortability and likeness with detail to each.
- Assisted in planning and hosting corporate outings and networking events ranging from 150 to 400 guests.
- Created an environment that promoted positive service to guests that led to an increase in referral business, along with higher retention of guests stay.
Bartender
Alamo Drafthouse
04.2018 - 01.2019
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Barista
Starbucks
09.2016 - 01.2018
- Recognized as an integral team member and promoted to Greenhouse location to help assist with development/investment of team members.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Worked as a collaborative team member in a fast-pace environment
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Developed new product (drink) at Bellaire location.
Education
High School Diploma -
Seven Lakes High School
Katy, TX2012
Skills
- Paperwork Drafting
- Sales and Marketing
- Account Acquisition
- Customer Relationship Management
- Product and Service Sales
- Data Entry
- Suggestive Selling
- Strategic Planning
- Cost Reviewing
- Written and Verbal Communication
- POS System Operations
- High-Volume Environments
- Operational Efficiency
- Customer Service
- Customer Inquiries
- Organizing and Categorizing Data
Timeline
Sr. Office Assistant
Fort Bend County, County Court At Law #1
01.2023 - 09.2023
Legal Administrative Assistant
Exterran
09.2022 - 11.2022
Administrative Assistant
Taste of Texas
09.2021 - 05.2022
Service Administrator
Rise Association Management Group
04.2021 - 08.2021
Hostess and Cocktail Waitress
Hotel Zaza - Memorial City
01.2019 - 03.2020
Bartender
Alamo Drafthouse
04.2018 - 01.2019
Barista
Starbucks
09.2016 - 01.2018
High School Diploma -
Seven Lakes High School
Similar Profiles
Jordan LongJordan Long
Deputy District Clerk- Criminal Division at Fort Bend County District Clerk's OfficeDeputy District Clerk- Criminal Division at Fort Bend County District Clerk's Office
Brandi McCulloughBrandi McCullough
Juvenile Supervision Officer at Fort Bend CountyJuvenile Supervision Officer at Fort Bend County
Scott HeinemeyerScott Heinemeyer
Captain - Criminal Investigations Division at Fort Bend County Sheriff's OfficeCaptain - Criminal Investigations Division at Fort Bend County Sheriff's Office
Den BugtaiDen Bugtai
Member Service Guide at Devoted HealthMember Service Guide at Devoted Health
Michelle ConnersMichelle Conners
People Operations and Office Management Specialist at Russell Reynolds AssociatesPeople Operations and Office Management Specialist at Russell Reynolds Associates