Patricia Perez
Coral Springs,FL
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Self-motivated Administrator, brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Hardworking and passionate job seeker with strong organizational skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Center Administrator
Conviva Care Solutions
07.1999 - 03.2021
- Maintained personnel records and updated internal databases to support document management.
- Organize the Medical Center's day -to-day operations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Plans, administers and directs all services rendered at the Medical Center.
- Monitor patient flow at the Medical Center and ensures the availability of service and efficient utilization of resources.
- Assists in the development of the Center's yearly budget.
- Interview, hire, train and terminate center as needed.
- Evaluates and formulates action plan based on review of utilization data, staff. Recommendations and patient feedback, in order to improve the quality and effectiveness of center operations
- Review disenrollment and enrollment reports on a monthly basis.
- Oversee facility's membership and implements center activities to retain members and ensure their satisfaction with the center and Health plan.
- Responsible for reducing the centers retainable Medicare dis-enrollments.
- Review daily cash reconciliation, deposits and other reports as necessary and ensure all monies including petty cash is accounted for and safeguarded.
- Controls ordering and distribution of office supplies
- Handles patients problems and complaints, and work effectively and promptly on problems resolution.
- Conducts routine meetings with staff (including PCP's) and document topics discussed, action plans and staff feedback.
- Participates in and facilitates staff, patient education, and marketing activities. Meet with marketing to develop marketing events to promote center growth.
- Maintains patients and business confidentiality at all times and treats patients, the public and co-workers in a professional manner.
Medical Assistant
Dr, Harvey Kleiner
07.1997 - 06.1999
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Verified patient insurance coverage and collected required co-payments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Education
Basic College Courses -
Broward College
Fort Lauderdale, FLMedical Assistant - Medical Assistant
Concorde Career Institute
Sunrise, FL08.1996
High School Diploma -
Coconut Creek High School
Coconut Creek, FL06.1994
Skills
- Meeting Support
- Administrative Support
- Financial and Operational Reporting
- Office Management
- Multiple Priorities Management
- Customer Service Process Improvement
- Patient Flow
- Annual Evaluations
- Weekly Payroll
- Scheduling
- Relationship Development
- Operational Efficiency
- Customer Communication
Languages
Spanish
Native or Bilingual
Timeline
Center Administrator
Conviva Care Solutions
07.1999 - 03.2021
Medical Assistant
Dr, Harvey Kleiner
07.1997 - 06.1999
Basic College Courses -
Broward College
Medical Assistant - Medical Assistant
Concorde Career Institute
High School Diploma -
Coconut Creek High School
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