Patricia Perkins
Plainfield,MA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
26
26
years of professional experience
Work History
CSR Dispatcher
Heatmasters Mechanical
06.2022 - Current
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Investigated and resolved accounting, service and delivery concerns.
- Delivered prompt service to prioritize customer needs.
- Collaborated with management to develop strategies for enhancing overall customer experience.
- Investigated and resolved customer inquiries and complaints quickly.
- Handled customer inquiries and suggestions courteously and professionally.
Senior Counter Sales
TEC
06.2019 - 06.2022
- Managed accounts to retain existing relationships and grow share of business.
- Informed customers about important policies and conditions on sales.
- Maintained accurate records of transactions, helping the company track performance over time.
- Streamlined sales process for improved efficiency and increased overall revenue.
- Handled inventory management tasks, ensuring optimal stock levels for maximum sales potential.
- Maintained clean, organized and professional counter space with continuous upkeep.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Participated in staff training sessions to enhance product knowledge and improve sales techniques.
- Communicated effectively with customers in person, through email, and via phone calls to address inquiries and provide exceptional service.
Assistant Manager
Heroes Sports Cards
12.2012 - 06.2019
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Increased sales through effective merchandising strategies and targeted promotions.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Training Store Manager
The Childrens PLace
03.1998 - 10.2000
- Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Oversaw daily cash handling procedures accurately while maintaining security measures against theft or fraud.
- Supported store opening by setting up office space, equipment and POS systems.
- Trained all new store managers and loss prevention staff in our District.
- Interviewed all Store Managers in our District.
- Insured all standards set by the company were met by each store.
Education
High School Diploma -
Oak Lawn Community High School
Oak Lawn, IL06.1986
Skills
- Customer Account Management
- Data Evaluation
- Call Documentation
- Staff Training
- Professional telephone demeanor
Timeline
CSR Dispatcher
Heatmasters Mechanical
06.2022 - Current
Senior Counter Sales
TEC
06.2019 - 06.2022
Assistant Manager
Heroes Sports Cards
12.2012 - 06.2019
Training Store Manager
The Childrens PLace
03.1998 - 10.2000
High School Diploma -
Oak Lawn Community High School
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